Give your customers visibility

When Shipwire.com ships your items, a verification email can be automatically sent out detailing the shipment information. Send ship confirmation messages to:

• Your customers, yourself, or both
• Customized to look like it came from you

You can also automatically update your customer’s tracking status inside your ecommerce application.

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Protect your customers from address quality delays

The negative consequences of incorrect addresses go beyond delayed mail. Wasted materials, lost opportunities and reduced customer satisfaction plague merchants with poor address quality. Address quality affects the lifeblood of your business.

Shipwire protects your investment in your customers, ensuring the deliverability of your orders. It also saves you money.

• Pay fewer address change fees — shippers can save up to $10 per package
• Eliminate shipping fees, materials and time wasted on undeliverable mail
• Deliver packages and mail more quickly — the first time

Make returns easy for your customers

Shipwire offers you two ways to handle returns. One, for a fee we can inspect and re-inventory each return for you. Non-damaged merchandise will be re-entered into inventory. Damaged merchandise will be thrown away. Second, for free you can have the customer ship the merchandise directly to you, for you to inspect yourself. You can then simply ship the merchandise to Shipwire, along with your next shipment, at no charge.