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Tracking Update

Overview

Our Tracking Update API lets you get the current status of orders submitted to Shipwire.

Information available from the Tracking Update API includes:

  • The date an order shipped
  • Carrier and tracking information
  • Expected delivery date
  • Breakdown of order costs (including shipping, handling, packaging, and insurance costs)
  • Whether the order was returned and the condition in which it was returned
  • Whether the order has been manually edited since being submitted

Integrating with the Tracking Update API can drastically reduce customer service inquiries about orders.

API Endpoints

Sandbox

https://api.beta.shipwire.com/exec/TrackingServices.php

Production

https://api.shipwire.com/exec/TrackingServices.php

Example Request

POST /exec/TrackingServices.php
Content-Type: application/xml
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<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE TrackingUpdate SYSTEM "http://www.shipwire.com/exec/download/TrackingUpdate.dtd">
<TrackingUpdate>
    <Username>api_user@example.com</Username>
    <Password>yourpassword</Password>
    <Server>Test</Server>
    <Bookmark>1</Bookmark>
</TrackingUpdate>

Example Response

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<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE
TrackingUpdateResponse SYSTEM "http://www.shipwire.com/exec/download/TrackingUpdateResponse.dtd">
<TrackingUpdateResponse>
    <Status>0</Status>
    <Order id="40298"
           shipped="NO"
           shipper=""
           shipDate="2011-03-14 11:11:40"
           expectedDeliveryDate="2011-03-22 00:00:00"
           returned="NO"
           href="https://app.shipwire.com/c/t/xxx1:yyy1"
           affiliateStatus="canceled"
           manuallyEdited="NO"/>
    <Order id="40298"
           shipped="YES"
           shipper="USPS FC"
           shipperFullName="USPS First-Class Mail Parcel + Delivery Confirmation"
           shipDate="2011-03-15 10:40:06"
           expectedDeliveryDate="2011-03-22 00:00:00"
           handling="0.00"
           shipping="4.47"
           packaging="0.00"
           total="4.47"
           returned="YES"
           returnDate="2011-05-04 17:33:25"
           returnCondition="GOOD"
           href="https://app.shipwire.com/c/t/xxx1:yyy2"
           affiliateStatus="shipwireFulfilled"
           manuallyEdited="NO">
        <TrackingNumber carrier="USPS"
                        href="http://trkcnfrm1.smi.usps.com/PTSInternetWeb/InterLabelInquiry.do?origTrackNum=9400110200793472606087">
        9400110200793472606087</TrackingNumber>
    </Order>
    <Order id="40298"
           shipped="YES"
           shipper="USPS FC"
           shipperFullName="USPS First-Class Mail Parcel + Delivery Confirmation"
           shipDate="2011-04-08 09:33:10"
           expectedDeliveryDate="2011-04-15 00:00:00"
           handling="0.00"
           shipping="4.47"
           packaging="0.00"
           total="4.47"
           returned="NO"
           href="https://app.shipwire.com/c/t/xxx1:yyy3"
           affiliateStatus="shipwireFulfilled"
           manuallyEdited="NO">
        <TrackingNumber carrier="USPS"
                        href="http://trkcnfrm1.smi.usps.com/PTSInternetWeb/InterLabelInquiry.do?origTrackNum=9400110200793596422990">
        9400110200793596422990</TrackingNumber>
    </Order>
    <TotalOrders>3</TotalOrders>
    <TotalShippedOrders>2</TotalShippedOrders>
    <TotalProducts>8</TotalProducts>
    <Bookmark>2011-10-22 14:13:16</Bookmark>
</TrackingUpdateResponse>

Additional Resources

Test Form

XML Documentation

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