Sales Engineer
Location: Palo Alto, CA
Company Description:
Shipwire provides growing e-tailers with e-commerce order fulfillment services powered by a global warehouse network and its Store-Sell-Ship™ platform. Shipwire eliminates the hassle of storage and shipping, so merchants can focus on growth. With warehouses in Los Angeles, Reno, Chicago, Toronto, Vancouver and the UK, Shipwire allows merchants to drastically reduce shipping costs by locating inventory closer to buyers. Usage-based plans start at just $29/month, and enable merchants to locate inventory in all warehouses, with no contract commitments. Shipwire is the only warehouse logistics service that instantly integrates with shopping carts and inventory management systems.
Domain: Experience with small businesses, e-commerce and/or logistics a big plus.
Job Description:
We are looking for a customer relationship professional to evoke confidence in Shipwire, and remove all technical objections in the pre- and post-sales cycle. This position will be expected to:
- Help merchants connect their online store to Shipwire
- Assist merchants with establishing and setting up their Shipwire account
- Verify and submit bugs to engineering
- Work closely with operations to diagnose and resolve inventory issues
Required Skills/Experience:
- 3-5+ years experience using online services, such as eBay, PayPal, shopping carts, Google AdWords and/or Facebook.
- Fearless ability to dig into a problem and figure out solutions.
- Thorough understanding of an online store.
- Communication and relationship skills suitable to inside sales and support.
- Proficient with Excel and Salesforce.
- Experience with XML and PHP a big plus.
How to apply: Apply through LinkedIn only (Yes, customer service rep is being managed by the same hiring manager!)