Shipwire Service Level Guarantees
The decision to outsource order fulfillment is an important one. We understand that you want a fulfillment partner that will handle your products as carefully as you do. And one that really hustles to get orders out quickly and prioritizes rush orders. In short, you want to be guaranteed that we’ll work as hard and as smart as you. You’re going to love Shipwire!
When you choose Shipwire, you’re partnering with a team of experienced industry professionals dedicated to your success. No long-term contracts, customizable pricing plans that can be adjusted anytime, no hidden fees and an instant global warehouse network previously only available to the logistics elite.
Introducing Shipwire Guarantees™
Shipwire stands behind its service offering Guaranteed Service Levels to help make your decision to use Shipwire risk free:
Shipwire Guarantees we’ll ship every order the same day!
Shipwire Guarantees we’ll ship every order 100% accurately!
Shipwire Guarantees we’ll rate shop every order for the lowest shipping cost!
Or your money back!
Shipwire backs this guarantee with the best Customer Care Team in the industry and an experienced management team dedicated to your success.
At Shipwire, our expected grade of performance is nothing less that 100% Customer Satisfaction. We’re not saying we’ll never make a mistake. But we are saying we’ll make it right when we do and we’ll treat you like a business partner with prompt, friendly and customer oriented service.
No Strings Attached Free Trial
Would you ever buy a car without test driving it first? Get the same hands-on experience with a free trial of our Store-Sell-Ship® platform and ship 6 orders on our dime manually or via your own shopping cart. There is a reason why Shipwire offers the industry’s first and only end-to-end free trial: We know you’re going to love our service and we want you to test drive the Shipwire experience.
Same Day Shipping Guarantee
We understand the advantage you gain by getting your products to your buyers quickly. We help you extend “fast” to your customers with the Shipwire Same Day Shipping Guarantee. Send us your orders in time and we’ll ship them out the same day. Guaranteed!
Next Day Shipping On All Orders
Sometimes reviewing an order before it ships is more important than getting it shipped quickly. For those orders that can’t or shouldn’t ship today, we guarantee they’ll ship the next business day or we’ll credit your item handling charges.
100% Accuracy On Orders Shipped
Shipwire will ship in-stock orders accurately every time. If we make a mistake, we’ll reship it at no cost to you and credit your item handling charges. It’s that simple!
“Real-Time” Information
Your inventory, order management and shipping data is always kept up to date and accessible via our online software or in your systems via our API.
Smart Technology
Our Internet-delivered platform is load balanced and clustered at geographically distant data centers accessed from different bandwidth providers. Our Application Programming Interface is similarly configured and accessed on a different domain to ensure capacity. We leverage managed external DNS service providers to ensure our application is there when you need it. International customers get fast load-times in Europe and Asia as we edge-cache intelligently. If you don’t know what this means, be confident that we do.
Serious Security
You can count on our warehouses and Internet infrastructure to be secure. We use Industry standard 256-bit encryption on sensitive data transfers. Shipwire is certified McAfee Secure. We also offer Verisign VIP two-factor authentication if you want enhanced account security.
Continuous Improvements
Every single Shipwire feature you’ll find in our software or service delivered in our global warehouses was suggested by a Shipwire customer. Chances are, if we don’t have a feature you need, we’re working on it already (and if not, please let us know what you need). We have a dedicated software engineering team that can rival any darling of Silicon Valley and a Product Development roadmap that delivers time saving, revenue driving, reliability demanding features every month.
We Look Forward to Partnering in Your Success!
Great partnerships start with a conversation. Let’s get started by talking about your business and how Shipwire can help you Store-Sell-Ship® your way to success.
If you’re more of a lawyer type, we also have all of this detailed in our terms of service.