Multi-user account access
The basics
You can configure your Shipwire account to allow for one, or more users, to access it. Shipwire has the notion of three Account roles (or types): Administrator, User, and API. The account holder is essentially an Administrator, which allows this person to control who else has access to the account (whether API or other user types), while still having access to the rest of the Shipwire software functionality.
User role
User roles are granted similar privileges as the Administrator, but they cannot grant (or remove) access to other participants, and they cannot use their credential information to access the Shipwire API (also used in some cart connections). Once they have been provided with a login and password by the Account Administrator, they will have full access to the Shipwire user interface.
API role
API roles strictly restrict Shipwire access to API-only communications. This type of access is useful for certain cart connections, and for custom integrations. Someone who is granted API access will not be able to login to the Shipwire interface.
NOTE: If you are looking to move current API access from your Administrator role over to a new API role, please read this help article to ensure a smooth transition.
Adding a new user (or API) role
Setting up a new role is easy. Go to Account Setup, and ensure that you are logged in as the Administrator.
Under the ‘General Settings’ tab, locate the ‘Other Account Access’ option and click edit. Look under the Account Access header, and click on the ‘add new’ link.
You will be prompted for your account password (as above, this must be the Administrator password), and follow the steps.
During the setup, for user roles, we allow you to forward an email to the new user, and/or we can send the new account information directly to you. You will be able to select a password for a user role; however, the system will auto-generate the required password (also called a “key” or “token”) for the API Role for maximum security.
Once you have submitted the information, the system will let you know if the user has been succesfully added and will inform you whether or not an email has been sent to that user.
Restricting access
As an Administrator, know that you can always limit your account access at any time, simply by deleting existing users, and/or API connections. It is also worth noting that any information that is already obscured in your interface will be obscured for other user roles.
Shipwire recognizes that some account holders will want additional controls over who can access what within the Shipwire account. We look forward to hearing more from you about your specific needs.