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Netsuite is a hosted business software suite with ERP, CRM, OMS and Web Store functions (just to name a few).

Shipwire has maintained a connection to the Netsuite Web Store for a number of years. We have been made aware that many customers leverage Netsuite for e-commerce outside of just the Webstore. Further, recent customer interactions with the module have required 3rd party web development to modify the connector. Effective in 2012 we recommend that you leverage a Web developer when you install and modify the Netsuite Web Store module (instructions below).

Tell us about your Netsuite needs

In 2012 Shipwire plans to redo our Netsuite connection. To do that we would like to know more about how you use Netsuite and your needs.

We have create a survey to help us understand your Netsuite Usage. It takes about 5 minutes to fill out –
Describe your Netsuite Usage. We really appreciate you taking a few minutes to describe your needs.

If you just want to be informed when the new Netsuite connector is available please feel free to sign up just for the
Netsuite waitlist.

NetSuite Web Store Connector

This is a Shipwire Beta product. It is recommended that you have a web developer to install and maintain this connection. This connection is not a fit for all Netsuite customers seeking a 3PL. If you have attempted to use this module and it has not fit your needs please contact us through the link above and notify Shipwire support. Thank you.

Shipwire is integrated with Netsuite and provides real-time order fulfillment behind the Netsuite e-commerce Web store shopping cart.

This integration supports real-time and manual submission of orders from a Netsuite Web Store to Shipwire.

This document explains how to connect Shipwire to your Netsuite Web Store. To complete this, you will need to have a Shipwire account or Free Trial and access to your Netsuite account to install a 3rd party bundle.

1. Install Shipwire bundle to your NetSuite account.
2. Setup Your Shipwire account information in NetSuite.
   • Go to Setup > Company > General Preferences.
   • Select “Customer Preferences” Tab.
   • Enter Your Shipwire Email, Password, Secret Key(you can create secret key up to 10 characters). If you don’t have Shipwire (http://www.shipwire.com) account, sign up one for free(Store and ship up to 6 products, free!).
   • Check “Enable Fulfillment Notification” checkbox to enable Shipwire order fulfillment function.
   • If you want to test your test order fulfillment, Check “Use Test Server” checkbox, after the order test fulfillment, uncheck this box for live server fulfillment.
   • Click “Save” button to save Shipwire Account information
3. Add and setup NetSuite sell tool to your Shipwire account.
   • Login to your Shipwire account.
   • On the left menu, select Sell > Add Selling Tools.
   • By Adding NetSuite as your selling tool, “NetSuite” will be listed under Sell menu.
   • Click “NetSuite” from the menu.
   • You have already done step 1 and 2 in the setup instruction, now enter your Secret Key you just created in 2.3 above.
   • Check “Automatic Shipment on Order Notification” checkbox.
   • Click “Save” Button.
4. Now both Netsuite and Shipwire setups are done and you can test your order fulfillment.
5. Test Order Fulfillment.
   • Before you test your order fulfillment, you have to add your products to Shipwire, so Shipwire can recognize your order from NetSuite.
     • Following product fields are required to add product to shipwire.
       – SKU name => IMPORTANT: In your NetSuite product field, “Vendor Name” field should be used as SKU name.
       – Description => Products “Description” field in NetSuite.
       – Packing Type => you can specify either “Lick and Stick” or “Pick and Pack”.
       – Dimensions(Length, Width, Height) => Products Length, Width, Height is needed for shipping fee calculation for shipment.
       – Weight => Products “Weight” field in NetSuite.
       – Declared Value => Products “Price” field in NetSuite.
   • Place a test order in your NetSuite.
   • Go to “Fulfill Sales Orders” Page in you NetSuite.
   • Go through normal order fulfillment process, either choose orders and click “fulfill” or fulfill in order detail page.
   • Order fulfillment notice will be sent to Shipwire.
   • Login to Shipwire account and check if shipping order is placed in “My Account > Dashboard”.
   • After successful order fulfillment submission, do not forget uncheck “Use Test Server” Option is step 2.5 for production server use.