Shipping & Holiday Planning
Service Levels
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Please note: Once an order is processed to the warehouse, it may not be edited or canceled. If you would like the flexibility to have time to edit and cancel orders beyond the given time allowed, consider dropping orders less frequently to the warehouse under your shipping preferences.
Once processed at the warehouse, orders typically ship within 1 business day. The exceptions may include: after holiday weekends, peak/busy influx of orders, international shipments requiring manual commercial invoices, or sku recognition issues. While we make a best effort to ship your orders as soon as we get them, please keep in mind we are a global business occasionally affected by local and cross border circumstances beyond our control. Whenever possible, we will pre-alert you to circumstances that may cause delays.
Freight Shipments
Please note that Freight shipments typically take longer to assemble and ship than a standard parcel shipment. Freight shipment assembly varies based on size and complexity of the shipment and do not follow the standard service guidelines of a normal parcel order. Please plan ahead and get your Freight orders in 1-2 weeks prior to the deadline. Please reach out to Shipwire support team for guidelines for outbound freight orders with 1000 or more items.
Shipwire typically schedules a pickup for 24 hours after submission of an order to the warehouse. However the carrier may require additional time to coordinate a pickup. For time sensitive shipments, we recommend breaking large orders into multiple smaller orders, in order to use an express carrier such as UPS or FedEx.
Warehouse Holiday Schedule
Shipwire warehouses are closed on weekends (Saturday and Sunday). We are also closed on national holidays (see list below). Please note, that because Shipwire is multi-national and often in different states, providences and territories in large countries, the warehouse holiday schedule can have regional differences. To that end, if the national holiday falls on a weekend a good rule of thumb is that the warehouse will be closed on a Friday or Monday. Typically, if the holiday falls on a Saturday, then the warehouse will be closed the Friday before; if the holiday falls on a Sunday, then the warehouse is closed on the next Monday. We’ll try to keep the blog up to date on large national holidays.
January: New Year’s Day 1/1-1/2 (All warehouses closed during New Years and through the weekend if New Years is next to a weekend).
February: President’s Day
April: Good Friday, Easter Monday (UK)
May: May 4th (UK bank holiday), Memorial Day (U.S.)
July: July 4th Independence Day (U.S.A); July 1, Canada Day (formerly Dominion Day) (Canada facilities)
August: 1st Monday Canada has a Civic Holiday; August 31st UK has a public holiday
September: Labor Day
October: Canadian Thanksgiving day is the 2nd Monday of October (while not observed everywhere some shippers carriers and locations will take this holiday)
November: 11th (Canada, Remembrance Day); Thanksgiving (Thursday & Friday) (US Warehouses)
December: Christmas Holiday closures:
LA PnP closed – 12/24 – 12/26
PA Closed – 12/26 and 1/2/12
Chicago closed – 12/23- 12/27
UK closed - 12/25 – 12/28 (Boxing Day)
Canada warehouses closed - 12/24 – 12/28 (Boxing Day)
International Shipping
When you ship to, between, or from Shipwire warehouses, crossing a border adds an extra element: customs and duties. Customs is the government border agency that reviews all inbound and outbound shipments. Shipwire handles the paperwork for you, though please be advised that the government border agency is a standalone agency that has the ability to hold or delay a shipment, refuse a shipment and return it, or assign a duties fee. While we make every effort to assist with the smooth processing of your shipment through Customs, returns and duties remain your responsibility. To alleviate the risk of returns and duties, we recommend using multiple Shipwire warehouses and shipping domestically whenever possible.