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A “Special Project” is a non-standard project that you may need done on inventory in the warehouse or being received into the warehouse. Examples include: Kitting, labeling, photographing inventory, pre-packaging, breaking down inventory or other special needs you may have for your inventory.

We can do a Special Project for you. Special projects are available at the following rate:

• $40 per hour
• 3 hour minimum ($120)

One special project per ASN # or Order #

Shipwire ties a special project to a single ASN # or Order #. This means that all the aspects of the special project must be included in a single shipment, with one tracking number.

In the case of ASNs, at the time the ASN # is received, all the contents of the ASN # will be laid out on a table, and the Special Project instructions will be followed.

The following special projects are available:

• Put labels on unlabeled products, to help differentiate them in the
  Shipwire warehouse.
• Open all the items relating to a product, insert additional items, such as instructions or accessories. The instructions or accessories must arrive in a clearly marked bag or box, inside the same box as the
  product.
• Combine multiple products into a new single product, such as 3 accessories into an accessory pack. Bags or boxes must be provided, inside the same box as the
  product.
• Break one group of items into multiple products of differing quantities. For example, you may send us 10,000 tchotckes, and want us to break them up into 300 packs of 20 eaches, 500 packs of 5 eaches, and leave 1,500 as singles. You would then end up with:Product ID #1: 300 x FDP20
  Product ID #2: 500 x FDP5
  Product ID #3: 1,500 x FDP1

  The ASN # related to this Special Project must represent what the FINAL
  products (#1, #2 and #3) will look like, AFTER the Special Project is completed.T he bags or boxes we use to hold each
  product together must be provided, inside the same box, and the same ASN #, as everything else.

With regard to special projects for an Order #, the following special projects are available:

• Labeling, as for compliance with a specific retailer’s requirements.

Please be extremely specific

Assume the person doing the Special Project is NOT familiar with your product. This means:

• Describe all aspects of the project concisely, and specifically.
• Reference SKU numbers, whereever possible.
• Describe names and colors of items, whenever possible.

Project completion

For ASNs, after the project is completed, your inventory will automatically be entered into inventory in your account. Your inventory is then available for shipping.

For Orders, after the project is completed, your order will be shipped
automatically.

Special Project Process Notes

You can use a special project for a variety of non-standard warehouse tasks. Most interaction with Special Projects happens directly within the Special Projects interface. Both you and our warehouse staff can post messages within the interface. We may ask for additional input or clarification. You will be alerted of new messages for your project in a Dashboard alert within your Merchant Interface. If you have a project being worked on be sure to regularly monitor your dashboard for messages or questions about your project.

In most cases after you create a special project here are the steps to complete it.

1 – Review: Our warehouse specialists will review your project within one business day. We may have additional questions about your project. Some very simple projects can be completed quickly and with minimal further input from you, and inexpensively. But most project will require some time to quote a price, and get your approval to proceed. Please allow one two two days after project submission to get a price quotation.

2 – Quotation: After we review your project and gather any additional input we will give you a price quotation. For simple projects we can usually get back to you quickly. Complex quotes requiring many hours of work can take several days to gather a quotation and get that back to you for your acceptance. For more complex projects we will provide an estimate of time needed to complete.

3 – Acceptance: Once we quote your project we will wait for your acceptance before work can begin. This is a common cause of project delays. You can accept the quotation, or reject it as well has ask for further clarification. Once you accept the project work can commence. If you reject it but still want the work done we can optionally re-quote it per your additional feedback.

4 – Complete: Once work is completed your project will be marked as completed. If your project affects inventory then that will be adjust shortly there after.

The entire process for most projects is from 2 – 5 business days. Complex projects can take longer so plan accordingly.

Receiving Inventory with Special Projects (Time Estimates)

Receivings (ASN’s) with Special Projects usually have additional receiving times. Most Receivings take from two to five business days to complete (see Sending Us Merchandise). However if there is a special project then it can take an additional two to five days, or as long as 10 days to complete. PLEASE PLAN ACCORDINGLY. This is because in most cases the ASN must first be unpacked and counted into the warehouse inventory. And only after this can the Special Project be completed including any final inventory adjustments. Like other Special projects monitor your Dashboard for messages and to accept the quotation once ready.