Support resources overview
Shipwire offers quite a lot of support documentation, developer documentation and knowledgebase articles that you can reach when you are logged into your account. Shipwire also has a number of complementary training resources on how to most effectively use your account.
Online training tutorials: Sit back and watch a tour
- Shipwire order fulfillment service and website overview tutorial (4 minutes)
- Free Trial Tutorial (2 minutes)
- Account Setup tutorial (9 minutes)
- Account Management Tutorial (17 minutes)
- On-demand Intro Webinar (45 minutes)
- On-demand Fundamentals Webinar (62 minutes) NOTE: this may take a few minutes to load in “playback mode”
- On-demand Advanced Webinar (43 minutes) NOTE: this may take a few minutes to load in “playback mode”
Live webinars:
- New to Shipwire and curious about the advantages of outsourcing your order fulfillment process? The Introductory Overview Webinar is for you.
- Need help setting up your free trial? Sign up for an upcoming Fundamentals Webinar.
- Know your way around Shipwire and want to take your account to the next level?
Register for an Advanced Webinar.- You can also check it out on-demand.
1-on-1 training:
Customer support options:
- Support Plans
- Contact Support by going to help center and initiating a case.
Other online resources:
- YouTube channel for Shipwire
- Shipwire Blog
- Shipwire @Shipwire Twitter
- Shipwire’s Facebook
- Shipwire’s Press Resources Page