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The Shipwire Blog/New Shipwire Support Center

New Shipwire Support Center

Shipwire offers merchants order fulfillment and international warehousing through the Store-Sell-Ship™ Platform. We have broken down the entire fulfillment process to help merchants “Store” inventory in the warehouses,”Sell” the products and automate the fulfillment from common shopping carts and payment systems and “Ship” out of warehouses in the U.S., Canada and the U.K.

We know that users want to be able to quickly find relevant information when they need it with minimal hunting. We recently modified our support interfaces to make it much easier to find information, build a library of helpful articles and make it easy to find order and shipping history when you need it. The new Help Center can be found by logging into Shipwire and clicking “Help” in the top right corner. New features include:

  • Easier navigation
  • Search box for common terms. You can also paste an order ID and search on it.
  • Quick auto-populate search feature helps you find information fast.
  • Bookmark “favorite” help articles to make them easy to find in the future.
  • Submit a support ticket and view previous open and closed support tickets.

Let us know what you think by commenting on this blog post.

If you are new to order fulfillment we also recently posted a Guide to Order Fulfillment to answer common questions related to outsourcing order fulfillment. We also have a UK warehouse Guide for Importing into the UK. Additionally, we offer help for importing into Canada.

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