Webhooks Guide

The Webhooks API allows your application to stay informed about events of interest on the Shipwire platform, in near real-time. By creating a webhook, your application can subscribe to specific topics and tell us where to send notifications for each.

Please note that webhooks, just like our API, contain a maximum of 20 items per resource. If there are more than 20 items for a specific resource that you need (most commonly items, trackings, pieces, or serialNumbers on an orders webhook topic), then you can use the Shipwire API URL given in “next” to retrieve the next page of additional items until you’ve retrieved them all. If there are only 20 or less items, then “next” will be null, and that is the easiest way to know that you have acquired all the items for a given resource.

This is the list of topics you can subscribe to and get information on when the associated event occurs.

Order topics

Topic	Triggered When	Payload Resource
order.created	Sent when an order is created	/api/v3/orders/:id
order.updated	Sent when an order is updated	/api/v3/orders/:id
order.posted	Sent when the order has been processed (async job) in the system	/api/v3/orders/:id
order.processed	Sent when an order is cleared of all holds and ready for submission to the warehouse	/api/v3/orders/:id/markProcessed
order.submitted	Sent when an order is submitted to the warehouse	/api/v3/orders/:id/markSubmitted
order.canceled	Sent when an order is canceled	/api/v3/orders/:id/cancel
order.completed	Sent when an order is completed	/api/v3/orders/:id/markComplete
order.completed.with-po-sku-source	Sent when a shipping order associated with a purchase order is completed. Contains product information from purchase order for up to 20 items. If an order has more than 20 items, please retrieve the additional items from the orders API using the purchaseOrderItems subresource like: https://api.shipwire.com/api/v3/orders/{id}/purchaseOrderItems?offset=20&limit=20	/api/v3/orders/:id
order.hold.added	Sent when a hold is added to an order	/api/v3/orders/:id/holds
order.hold.cleared	Sent when a hold is cleared for an order	/api/v3/orders/:id/holds/clear
tracking.created	Sent when tracking information is first received for an order	/api/v3/orders/:id/trackings
tracking.delivered	Sent when tracking information indicates the order has been delivered	/api/v3/orders/:id/trackings
tracking.updated	Sent when tracking information has been updated for an order	/api/v3/orders/:id/trackings
orders.generateLabels.new	Sent when generate labels job has been successfully created	/api/v3.1/orders/generateLabels/:jobId
orders.generateLabels.running	Sent when generate labels job is running	/api/v3.1/orders/generateLabels/:jobId
orders.generateLabels.completed	Sent when generate labels job has been completed	/api/v3.1/orders/generateLabels/:jobId
orders.generateLabels.retrying	Sent when labels failed to generate and system is restarting this job	/api/v3.1/orders/generateLabels/:jobId
orders.generatePackingLists.new	Sent when generate packing-list job has been successfully created	/api/v3.1/orders/generatePackingLists/:jobId
orders.generatePackingLists.running	Sent when generate packing-list job is running	/api/v3.1/orders/generatePackingLists/:jobId
orders.generatePackingLists.completed	Sent when generate packing-list job has been completed	/api/v3.1/orders/generatePackingLists/:jobId
orders.generatePackingLists.retrying	Sent when packing-list failed to generate and system is restarting this job	/api/v3.1/orders/generatePackingLists/:jobId

Purchase Order topics

Topic	Triggered When	Payload Resource
purchaseorder.created	Sent when a purchase order is created	/api/v3/purchaseOrders/:id
purchaseorder.updated	Sent when a purchase order is updated	/api/v3/purchaseOrders/:id
purchaseorder.needs-approval	Sent when a purchase order enters a state where it needs approval	/api/v3/purchaseOrders/:id
purchaseorder.approved	Sent when a purchase order is approved	/api/v3/purchaseOrders/:id/approve
purchaseorder.posted	Sent when all the related fulfillment orders has been processed (async job) in the system	/api/v3/purchaseOrders/:id
purchaseorder.partially-completed	Sent when a purchase order is partially completed (when one of the related fulfillment order is completed)	/api/v3/purchaseOrders/:id
purchaseorder.completed	Sent when a purchase order is completed	/api/v3/purchaseOrders/:id
purchaseorder.canceled	Sent when a purchase order is canceled	/api/v3/purchaseOrders/:id/cancel
purchaseorder.hold.added	Sent when a hold is added to an purchase order	/api/v3/purchaseOrders/:id/hold
purchaseorder.hold.cleared	Sent when a hold is cleared for an purchase order	/api/v3/purchaseOrders/:id/hold/clear

Stock topics

Topic	Triggered When	Payload Resource
stock.transition	Sent when product stock moves from one state to another (e.g. an order moves 3 “in-stock” units to “reserved”). Please note that this generates *a lot* of activity as items move through different states as orders are processed – most merchants just need stock.transition.good	see below
stock.transition.good	Sent when “good” product stock changes (e.g. when an order is placed or new inventory is received at a warehouse). They are a subset of stock.transition where either “toState” or “fromState” is good.	see below
stock.backordered	Sent when product is backordered (e.g. When order is placed for a product that has no inventory)	see below
alert.low-stock	Sent when a configured low-stock alert is triggered	see below
alert	Sent when a generic alert is triggered	see below

Return topics

Topic	Triggered When	Payload Resource
return.created	Sent when a return is created	/api/v3/returns/:id
return.updated	Sent when a return is updated	/api/v3/returns/:id
return.canceled	Sent when a return is canceled	/api/v3/returns/:id/cancel
return.completed	Sent when a return is completed	/api/v3.1/returns/:id/markComplete
return.hold.added	Sent when a hold is added to a return	/api/v3/returns/:id/holds
return.hold.cleared	Sent when a hold is cleared for a return	/api/v3/returns/:id/holds
return.tracking.created	Sent when tracking information is first received for a return	/api/v3/returns/:id/trackings
return.tracking.updated	Sent when tracking information has been updated for a return	/api/v3/returns/:id/trackings
return.tracking.delivered	Sent when tracking information indicates a return has been received by the warehouse	/api/v3/returns/:id/trackings
returns.generateLabels.new	Sent when generate return labels jobs has been successfully created	/api/v3.1/returns/generateLabels/:jobId
returns.generateLabels.running	Sent when generate return labels jobs is running	/api/v3.1/returns/generateLabels/:jobId
returns.generateLabels.completed	Sent when generate return labels jobs has been completed	/api/v3.1/returns/generateLabels/:jobId
returns.generateLabels.retrying	Sent when labels failed to generate and system is restarting this job	/api/v3.1/returns/generateLabels/:jobId

Receiving (ASN) topics

Topic	Triggered When	Payload Resource
receiving.created	Sent when a receiving order is created	/api/v3/receivings/:id
receiving.updated	Sent when a receiving order is updated	/api/v3/receivings/:id
receiving.canceled	Sent when a receiving order is canceled	/api/v3/receivings/:id/cancel
receiving.completed	Sent when a receiving order is completed	/api/v3.1/receivings/:id/markComplete
receiving.hold.added	Sent when a hold is added to a receiving order	/api/v3/receivings/:id/holds
receiving.hold.cleared	Sent when a hold is cleared for a receiving order	/api/v3/receivings/:id/holds
receiving.tracking.created	Sent when tracking information is first received for a receiving order	/api/v3/receivings/:id/trackings
receiving.tracking.updated	Sent when tracking information has been updated for a receiving order	/api/v3/receivings/:id/trackings
receiving.tracking.delivered	Sent when tracking information indicates a receiving order has been received by the warehouse	/api/v3/receivings/:id/trackings
receiving.shipment.received	Sent when a shipment (partial or full) is received as part of a receiving order. For partial shipment it will be sent for each shipment	/api/v3/receivings/:id/shipments

Product topics

Topic	Triggered When	Payload Resource
product.created	Sent when a product order is created	/api/v3/product/:id
product.updated	Sent when a product is updated	/api/v3/product/:id
product.retired	Sent when a product is retired	/api/v3/product/:id

Webhooks are POSTed to endpoints with a common envelope wrapping a topic-dependent resource. For most topics,
the resource, or “body”, is identical to the resource you would get from a related API endpoint. For example, on
a tracking.updated webhook, you might get:

{
"attempt": 1,
"body": {
"status": 200,
"message": "Successful",
"resourceLocation": "https://api.shipwire.com/trackings/638903765",
"resource": {
"id": 638903765,
"orderId": 186903450,
"orderExternalId": null,
"tracking": "294631149443923572",
"carrier": null,
"url": null,
"summary": "Shipment information sent to FedEx",
"summaryDate": "2015-05-05 03:17:10",
"trackedDate": "2015-05-05 03:17:10",
"deliveredDate": null
}
},
"timestamp": "2015-05-12T11:01:51-07:00",
"topic": "tracking.updated",
"uniqueEventID": "ba898330ad9b9dfd41de247c09bf7b96",
"webhookSubscriptionID": 222
}

The object above, rooted at “body”, is the same object that you would get from the order-tracking API. The exceptions to this pattern are “stock.transition”, “alert”, and “alert.low-stock”, which contain data unique to those webhook topics, and are described below:

“stock.transition” webhook body

{
"orderId": 1244,
"productId": 528,
"warehouseId": 1038,
"physicalWarehouseId": null,
"fromState": "good",
"toState": "reserved",
"delta": 12,
"toStateStockAfterTransition": 24,
"fromStateStockAfterTransition":64,
"type": "shipment",
}


It is important to note that the toStateStockAfterTransition and fromStateStockAfterTransition fields are meant to be references, and may not necessarily contain the most up-to-date stock values. This is because webhooks may get sent in a different order than how the events occurred. Possible stock transition states are “pending”, “good”, “reserved”, “backordered”, “shipping”, “shipped”, “created”, “damaged”, “returned”, “inreview”. Possible values for inventory transition type are “shipment”, “return”, “receiving”, “adjustment”, “unknown”. For correct and up-to-date information, use the Stock endpoint.

Note that the Adjustment Reason Codes (“reason” and “reasonCode”) will only be populated when there has been an adjustment to inventory, typically within an inventory state, within the warehouse or manual disposition by operations/engineering support. Adjustments occur in the following inventory buckets: “good”, “damaged”, “quarantined”, “in review”, and “consuming” and are not part of the inbound receiving and outbound shipping processes.

“stock.transition” webhook body for an inventory adjustment, reducing 3 units from “good” due to cycle count

{
"delta": -3,
"fromState": "none",
"fromStateAfterTransition": 0,
"physicalWarehouseId": null,
"productId": 1234567,
"productSku": "SkuExample",
"reason": "Cycle Count",
"reasonCode": "CYC",
"toState": "good",
"toStateAfterTransition": 0,
"type": "adjustment",
"warehouseId": 25
}


Deciphering Reasons and Reason Codes in stock.transitions webhooks

reasonCode	reason	Examples
RER	Receiving Error	Operator error at receiving, ASN Carton Shortage/Overage
SPK	Special Projects/Kitting	Value Added Services/Special Projects
CYC	Cycle Count	Ad hoc or scheduled cycle count
LIQ	Liquidation, customer initiated	Customer-requested destruction of material
RET	Returns/Refusals	order voided per customers request/refusal after it has already been picked and billed
SER	Shipping Error	Corrections due to short/over/cross shipment
SYS	System Error	Data problem found
QHA	Increase or Movement into Quality Hold	Potential quality issue with material
QHR	Decrease or Movement out of Quality Hold	Potential quality issue with material addressed
CHA	Increase or Movement into C-Hold	Potential loss of material
CHR	Decrease or Movement out of C-Hold	Potentially lost material has been found
OTH	Other	Other, rare adjustment reasons

“alert” and “alert.low-stock” webhook body

{
"id": "2",
"type": "backordered",
"name": "A backordered alert",
"triggeredFor": {
"warehouseId": 1038,
"productId": 528
},
"triggerCondition": {
"type": "backordered",
"value": 1104,
"threshold": 1
}
}


Currently, the Webhooks API has only the “v1” version. In the future, additional Webhook API versions will be added as needed to support new capabilities and topics to subscribe to.

If you want your integration with Shipwire to be tied to a specific version of the Webhook API which has a particular payload structure and content version, you can specify the API version as a prefix to the topic.

- "v1.order.created"
- "v1.order.updated"
- "v1.order.canceled"
- "v1.order.completed"
- "v1.order.hold.added"
- "v1.order.hold.cleared"
- "v1.tracking.created"
- "v1.tracking.updated"
- "v1.tracking.delivered"
- "v1.stock.transition"
- "v1.stock.transition.good"
- "v1.alert.low-stock"
- "v1.alert"

Subscribing to topics without a prefixed version number means that your integration will use the latest API payload
version at the time of subscription. For example, if you register now for the topic order.created, your subscription
will be tied to v1. After v2 is made available, your existing subscriptions will remain with v1 and that distinction will
not change. However, if you now add new subscriptions without specifying the API version, those new subscriptions will
be tied to v2. By specifying a version, you can ensure that each of your topic subscriptions are associated with the
version of the Webhook API that you want.

Webhooks are currently delivered on a best-effort basis. Shipwire will typically deliver a webhook message within minutes of an event occurring and usually much sooner. The message will be sent once and only once while Shipwire and your application’s servers both remain connected and available.

Webhook recipients are expected to conform to the following:

• URLs must be for HTTPS hosts with valid and verifiable SSL certificates
• Servers must reply to POST requests with a 200-level response within 5 seconds
• Servers must reply to HEAD requests with a 200-level response within 5 seconds (HEAD requests are occasionally used to validate the endpoint, e.g. at subscription time)

When a failure occurs on a POST request to the consumer, the message will be retried. Note that the rate and number of retries is not constant.

If your server consistently fails to respond to webhook messages, we may, at our discretion, unregister the webhook topics that are failing. Once you’ve resolved any issues, you may then re-register for the webhook topics.

So that applications can validate the authenticity of events, Shipwire can optionally sign events with a shared secret. Secrets are managed through the Secrets resource. Secret keys are 64 bytes, encoded as 128-digit hexadecimal strings. You may have multiple shared secrets active at a given time, in which case Shipwire will sign events with all active secrets (see example below).

Webhooks should be verified by the consumer to confirm that information is authentic. Accounts which have at least one active API Secret will have webhook events with a signature for each valid secret as an HTTP header. Example:

 

X-Shipwire-Signature: abc123;secret-id=2
X-Shipwire-Signature: bcd345;secret-id=5

 

The hash value is the HMAC-SHA256 of the unaltered POST request body. Having multiple secrets allows you to rotate your keys without missing messages.

Here is a sample of how you could verify your webhook secrets in PHP

 

<?php
$key = hex2bin(" (your key here) ");
if ($key === FALSE) {
echo "invalid key";
return;
}

$request = file_get_contents("php://input");
if (strlen($request) == 0) {
$request = file_get_contents("php://stdin");
}

echo strlen($request) . " bytes. ";
echo hash_hmac("sha256", $request, $key);


 

Here is a sample of how you could verify your webhook secrets in Go

 

package main

import (
"crypto/hmac"
"crypto/sha256"
"encoding/hex"
"flag"
"fmt"
"io"
"log"
"os"
)

func main() {
flag.Parse()
if flag.NArg() < 1 {
log.Fatal("need key")
}

// decode the key from hex to binary ([]byte)
key, err := hex.DecodeString(flag.Arg(0))
if err != nil {
log.Fatal(err)
}

// compute hash
h := hmac.New(sha256.New, key)

l, err := io.Copy(h, os.Stdin)
if err != nil {
log.Fatal(err)
}

fmt.Printf("%d bytes: %x\n", l, h.Sum(nil))
}

View the webhooks API reference here