Shipwire in the News

5 Reasons Why Australia Should Be Your Business’s Next Frontier

Yahoo!, October 15, 2014

At first glance, Australia might not look like an ecommerce paradise. It is far away and sparsely populated, but that is exactly the point — these conditions have actually enhanced Australians’ appreciation for online shopping and shipping. Add to that the fact that the country boasts the world’s fastest-growing ecommerce market, and you can see why Australia offers a prime market for ecommerce businesses. New ecommerce resources, too, make the market increasingly accessible, so Australian ecommerce is not only possible, but profitable.

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Top 5 Holiday Ecommerce & Shipping Tips and Tricks

SmallBizDaily, November 21, 2012

As the holidays are upon us, e-commerce focused SMBs are ramping up for an influx of selling, shipping, and returning on a global level. Here are some tips for small businesses to make the most of holiday sales from ecommerce shipping solution provider Shipwire Order Fulfillment.

Think globally – your customers are everywhere.

Don’t limit yourself to domestic sales if a good percentage of your customers are actually abroad. You can do this by opening your own warehouse in another country or working with an order fulfillment partner (such as Shipwire!) that already has locations in many international regions. Your partner would help you package, handle, and (inexpensively) ship your products to your customers wherever they may be. This way you don’t have to lease a warehouse, buy equipment, or hire personnel.

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Shipwire Tips for A Successful Online Product Return Policy

Marketwire, December 22

Shipwire Offers Insight and Tips for Successful Online Returns Policies

Palo Alto, CA— December 22, 2009 With the holiday shopping season drawing to a close, online shoppers and retailers alike are gearing up for the next surge: post-holiday returns and exchanges. Although likely dreaded by online retailers, returns don’t have to be problematic or a “margin drain.” In fact, studies show that with the right processes in place, an online retailer can actually benefit from a generous returns policy — in the form of repeat customers, higher sales and increased revenue.

Shipwire, the leading e-commerce product fulfillment company, offers online retailers some specific tips to establish returns policies that will keep customers knocking at their virtual door time and again. First, it’s important to remember that communication plays a big role in a positive returns experience for online customers. Let them know what products they can return, how to return them and where they should be sent. Likewise, keep customers in the loop by letting them know a return has been received, and when they can expect the refund or exchange.

It’s also a good idea to make a return policy very accessible and very clear to customers. Ensure it is front-and-center with a link to the policy during checkout, and clearly spell out any return restrictions, including how long a customer has to return an item, and any restocking fees. Finally, make it easier logistically for customers to return merchandise. Include return instructions and a return address label with each shipment. Online retailers may consider even picking up the cost for return shipping. Customers will appreciate such generosity.

If returns are still a daunting prospect this holiday season, Shipwire reminds online retailers that they can seek help from their product fulfillment partner. Order fulfillment partnerships offer big payoffs, and can allow the retailer to outsource the hassles of managing day-to-day product returns and exchanges.

About Shipwire (http://www.shipwire.com)
Shipwire provides growing e-tailers with e-commerce order fulfillment services powered by a global warehouse network and its Store-Sell-Ship™ platform. Shipwire eliminates the hassle of storage and shipping, so merchants can focus on growth. Convenient facility locations: Warehouse Los Angeles, warehouse Hong Kong, warehouse Chicago, warehouse Toronto, warehouse Vancouver, warehouse London. Shipwire allows merchants to drastically reduce shipping costs by locating inventory closer to buyers. Usage-based plans start at just $29/month, and enable merchants to locate inventory in all warehouses, with no contract commitments. Shipwire is the only warehouse logistics service that instantly integrates with shopping carts and inventory management systems. Shipwire is developer and partner friendly; learn more about our shipping affliate partner program or get our outsourced e-commerce order fulfillment guide at http://www.shipwire.com/partner. Stay up to date with our shipping fulfillment blog. Print online postage USPS. For a free trial or more information, contact 1-888-SHIPWIRE or visit http://www.shipwire.com/trial. Shipwire press resource center.

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Tips to Drive Sales and Convert Customers on Free Shipping Day, Dec. 17

Chain Store Age, December 14, 2009chain_store_age_logo

First there was Black Friday, then Cyber Monday, and now there’s Free Shipping Day…Free Shipping Day is a great time to test if a free shipping offer is right for your business. While some merchants argue against offering free shipping because it’s not profitable, there are a number of things you can do to make it worthwhile for you and your customers. This article demonstrates four (4) benefits of Free Shipping day and six (6) ways to quickly take advantage of Free shipping. Learn from Shipwire customers that offer free shipping including David Wurtz, a seller of TV wall mounts, “We make shipping a competitive advantage to our online sales by bundling free shipping offers with every purchase. Buyers love free shipping!” Read here about the things you can do to make it worthwhile for you and your customers. | PDF version.

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Shipwire Supports Free Shipping Day to Drive Online Sales for Merchants

Marketwire, December 2009

December 17 Marks Second Annual Free Shipping Day,
Encourages Online Purchases as Online Christmas Shopping Wanes

Palo Alto, CA— December 2009 Free Shipping Day is quickly gaining notoriety as a one-day online shopping event that rewards shoppers who do their last-minute Christmas shopping at home. On this day, scheduled for Thursday, December 17, merchants will offer customers free shipping, and guarantee delivery by Christmas Eve. Now in its second year, it joins the ranks of Black Friday and Cyber Monday as a traditional Christmas shopping affair. But Free Shipping Day is far more than mere tradition, it is an event that Shipwire customers embrace to drive ongoing sales through the holiday.

Shipwire, the leading e-commerce order fulfillment company, believes free shipping promotions drive online sales. Statistics support this notion: In a recent article on MediaPost.com, market research company ComScore says during the week of November 22, “transactions with free shipping accounted for 50 percent of online sales — 11 percent higher than the same week a year ago.” Furthermore, ComScore found that for every week since November 8, 2009, online transactions with free shipping have been higher than the same period in 2008.[1]

Free Shipping Day is a great way to test if a free shipping offer is right for your business. While some merchants argue against offering free shipping because it is not profitable, there are a number of things they can do to make it financially worthwhile. They include offering free shipping on small items, with a minimum purchase, or as part of a membership rewards program for returning buyers or buyers that refer additional business to your Web site. For an additional six ways to test free shipping today, visit http://www.shipwire.com/blog

Shipwire merchants have uncovered true ROI beyond Free Shipping Day by promoting free shipping 365 days of the year:

David Wurtz of TopTVMounts.com, an online seller of TV wall mounts, understands the value that free shipping brings to online conversions. “We make shipping a competitive advantage to our online sales by bundling free shipping offers with every purchase. Buyers love free shipping! They want their dollars to go toward the product they purchase — not toward getting the product to their doorstep.”

Joe Alexander of Keetsa.com, an online seller of memory foam mattresses, goes a step further. “We built our entire business around an intelligent supply chain to support our end goal of always offering free shipping to our resellers and customers. Free Shipping Day is a great way to make that point and grow sales at the end of the holiday season.”

By taking steps to participate in Free Shipping Day or free shipping in general, merchants may soon find they”ve converted online visitors into buyers because shipping costs are no longer a barrier to an online sale.

[1] Free Shipping in Subject Line May Drive Holiday Sales,” MediaPost.com, December 7, 2009.

About Shipwire (http://www.shipwire.com)
Shipwire, the leader in e-commerce order fulfillment services, effectively eliminates the hassle of storage and shipping for growing merchants with a global warehouse network and its innovative Store-Sell-Ship™ platform. Shipwire’s warehouses — in Los Angeles, Reno, Chicago, Toronto, Vancouver and London — are conveniently located close to buyers, drastically reducing merchants” shipping costs. Shipwire is the only warehouse logistics service that instantly integrates with shopping carts and inventory management systems. Shipwire is developer- and partner-friendly; learn more about our shipping affiliate partner program or get our how to outsource order fulfillment guide at http://www.shipwire.com/partner. Stay up to date with our shipping fulfillment distribution blog. Print online USPS postage. For a free trial or more information, contact 1-888-SHIPWIRE or visit http://www.shipwire.com/trial.

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