Shipwire in the News

Get Back: Return Policies Can Win Over Customers

Internet Retailer, April 2010

Making it easy for customers to send their stuff back can rack up heavy costs in inventory management as well as shipping, but not doing so can leave e-retailers with a bad mark and fewer repeat customers, experts say. “Our research shows that companies committed to an easy returns process get high marks from consumers,”… retailers opt for outsourced returns management systems offered by companies such as … Shipwire Inc. … which offer a range of online returns processing and warehousing services… Seat Glovers also uses Shipwire’s warehouse facilities for receiving returned merchandise as well as for shipping initial orders, an option Blaiwes says has produced a good return on investment compared to when Seat Glovers operated its own warehouse… Read more. | PDF version.

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