Shipwire in the News

Build the Road, So You Don't Get Stuck

Fox Small Business Center, May 26, 2010

“Entrepreneur Diary” by Damon Schechter, founder and CEO of Shipwire Product Fulfillment.

Over the past few week weeks, there has been quite a bit of road construction down the street from Shipwire. Though I”ve needed to find an alternative route to the office, I can’t help but smile at the thought of the construction. The reason is that it reminds me of an amazing piece of advice given to me by one of our Shipwire board of advisors, Ivan Hoffman, who built FedEx Ground. Ivan told me that our job as founders and early employees is to “build the road”… To find out if your team is taking the time to build the road Read more. | PDF version.

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Crafts software e-retailer finds a better way to ship to overseas customers

Internet Retailer, May 13, 2010

ThoughtFish Media makes and sells software online that customers in 77 countries use to design things like mosaic tile murals for their bathrooms and beadwork for customized purses. Business is booming, says owner Andrew Simmons, but only since it found the right shipping and warehousing provider to smooth out fulfillment hassles that had made overseas delivery hardly worth the effort… As orders come into ThoughtFishMedia.com, they’re transmitted to Shipwire’s warehouse management system, which includes a shipping module that automatically chooses the best parcel carrier and route to expedite delivery at the lowest cost, Simmons says… Now, even though most of his sales are to overseas customers, Simmons says he rarely if ever deals with shipping problems or chargebacks. Read more. | PDF version.

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Shipwire Accelerates Growth

Marketwire, May 3, 2010

New Partnerships, New Updates to Services and Continued Merchant Growth

Palo Alto, CA— May 3, 2010 Shipwire™, a leading provider of outsourced product fulfillment, announced today its continued growth in the SMB market. The company highlighted the successful execution of a number of goals it set forth since 2007, including funding, new strategic partnerships, an impressive increase in revenue and unprecedented growth with its customer base. And, with projections of industry-wide growth of e-commerce sales — including those by SMBs — Shipwire is poised to continue its own growth in 2010 and beyond.

In a recent report[1], Forrester Research estimated that e-commerce will continue to grow at a 10 percent compound annual growth rate (CAGR) in the United States through 2014, and will hit $250 billion in 2014 (up from $155 billion in 2009). Additionally, Forrester noted that online retail sales in the United States were up 11 percent, compared with 2.5 percent for all retail sales.

Shipwire’s growth mirrors that of the online e-tailers; specifically, the company has seen an increase in revenue at a CAGR of 183 percent (2007-2009). The impressive revenue percentage is only eclipsed by the company’s growth in its customer base, which increased at a CAGR of 371.7 percent over the same time period. SMB customers have been consistently drawn to Shipwire’s Store-Sell-Ship™ web-based software and services, A Platform For Global Growth™.

Beyond growing markets in the US, SMBs are seeking growth overseas. Indeed, the opportunity exists: Forrester forecasts that e-commerce in Western Europe will grow at an 11 percent CAGR, an increase from $93 billion in 2009 to $156 billion in 2014. In an effort to help SMBs grow global sales cost-effectively, Shipwire made available warehouses in Canada (Vancouver and Toronto) in 2007 and a distribution center in the United Kingdom in 2008. Subsequently, a recent Shipwire report reflected a surge in overseas growth, showing an 11 percent jump in international orders from 2008 to 2009 (9 percent vs. 20 percent, respectively).

“We”re very excited to see that a growing number of SMBs are able to increase their global exports, indicating a healthy growth for both small businesses and the economy as a whole,” said Damon Schechter, Founder and CEO, Shipwire. “We see Shipwire’s Store-Sell-Ship platform as an invaluable tool that will help growing businesses around the world realize their greatest potential in international markets.”

In 2009, Shipwire raised $5 Million (U.S.) in growth capital, to help accelerate its Store-Sell-Ship™ platform adoption by growing e-commerce merchants in the U.S. and overseas. While the broader market experienced free fall, Shipwire leveraged its growth curve to lock in long-term capacity and capabilities that will benefit Shipwire’s customers for years to come.

Shipwire has also added new partners and product integrations in 2009, indicating a successful execution on a strategy to tie together key pieces of the e-commerce ecosystem. Major integrations to services such as PayPal, Google and eBay have been added, resulting in the first fully automated supply chain for many e-tailers, and a greater ability to compete with larger players. Shipwire’s developer program also is continuing to accelerate, with the likes of Drupal’s Ubercart, Channel Advisor, Magento, WordPress Shopplugin, UltraCart and Volusion having joined in 2009 and early 2010.

Industrial automation specialist and the Director of Automation at Netflix, John Voris, joined Shipwire’s advisor board in 2009 to advise on the continued expansion and automation of the Shipwire global warehouse network. Prior to Netflix and Shipwire, Mr. Voris completed over 300 distribution and manufacturing projects for past clients including Cisco Systems, AMD, Shutterfly, Sun Microsystems, Emery Global Logistics, Lucent Technologies, New United Motor Manufacturing (NUMMI) to name a few.

Finally, Shipwire has made some important changes to its volume pricing and tools for inbound receiving and product shipping, and has added service-level guarantees across its warehouse network. The improvements are all designed to create a better experience for Shipwire’s valued customers.

[1] “U.S. Online Retail Forecast, 2009 To 2014,” Forrester Research

About Shipwire (http://www.shipwire.com)
Shipwire, the leader in e-commerce order fulfillment services, effectively eliminates the hassle of storage and shipping for growing merchants with a global warehouse network and its innovative Store-Sell-Ship™ platform. Shipwire’s warehouses — in Los Angeles, Reno, Chicago, Toronto, Vancouver and London — are conveniently located close to buyers, drastically reducing merchants” shipping costs. Shipwire is the only warehouse logistics service that instantly integrates with shopping carts and inventory management systems. Shipwire is developer- and partner-friendly; learn more about our shipping affiliate partner program or get our how to outsource order fulfillment guide at http://www.shipwire.com/partner. Stay up to date with our shipping fulfillment distribution blog. Print online USPS postage. For a free trial or more information, contact 1-888-SHIPWIRE or visit http://www.shipwire.com/trial.

MEDIA CONTACTS:
Nate Gilmore
Shipwire
press@shipwire.com
888-Shipwire

Ashley Wilkinson
BOCA Communications
ashley@bocacommunications.com
+1-415-738-7718

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Get Back: Return Policies Can Win Over Customers

Internet Retailer, April 2010

Making it easy for customers to send their stuff back can rack up heavy costs in inventory management as well as shipping, but not doing so can leave e-retailers with a bad mark and fewer repeat customers, experts say. “Our research shows that companies committed to an easy returns process get high marks from consumers,”… retailers opt for outsourced returns management systems offered by companies such as … Shipwire Inc. … which offer a range of online returns processing and warehousing services… Seat Glovers also uses Shipwire’s warehouse facilities for receiving returned merchandise as well as for shipping initial orders, an option Blaiwes says has produced a good return on investment compared to when Seat Glovers operated its own warehouse… Read more. | PDF version.

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Quick Tip for Merchants: Outsourced Warehousing

PayPal Blog, March 25, 2010

Eddie Davis here, director of SMB Merchant Services, with a quick tip for SMB retailers…finding the right shipping service and setting up the right processes to ship your merchandise can be overwhelming — especially if you”re shipping across borders… One of our partners, Shipwire order fulfillment, processes orders and takes care of the storage and shipping for you. The folks at Shipwire just put together a useful microsite that has all sorts of information about the ins and outs of cross-border sales. Merchants can really benefit by outsourcing some of their back-end work for minimal cost, and it’s always a good idea to see what tools you can use to save time and money… Read more. | PDF version.

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The Biggest Roadblock to Upping Exports

BusinessWeek, March 19, 2010

The Obama Administration wants to double U.S. exports in five years by enlisting small business. Online marketing and e-commerce have … enabled more small businesses to expand globally. Shipwire, a Palo Alto (Calif.)-based company that provides outsourced warehousing and shipping for online merchants, opened warehouses in Canada in 2007 and in the United Kingdom in 2008, in addition to three warehouses in the U.S. Shipments to non-U.S. addresses have gone from close to zero in 2007 to 20% of Shipwire’s business in 2009, says CEO Damon Schechter. “The merchants are pulling us to where we should be,” he says. Read more. | PDF version.

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