Shipwire in the News

10 Questions for Shipwire… And Their Answers!

Outsourced Ecommerce, November 17, 2012

“As a follow up to the review we did of Shipwire a little while back, I sent them a list of 10 questions and asked them to reply. My questions were sent on to Dimitri Onistsuk who is in charge of marketing at Shipwire. He provided some great insight into their service and I really appreciate him taking the time to answer my questions. My questions and his answers are below. If you aren’t familiar with their service, check them out at Shipwire Order Fulfillment.”

—GiantRobo, Outsourced Ecommerce

Question 1

I recently wrote a review of your service on my Ecommerce blog, you can read it here. When I tweeted about it, you guys did a RT (thank you!) and also replied. You mentioned in your reply that you disagreed with a few things. Would you mind elaborating on what you think we got wrong or what we left out?


We just wanted to highlight that we’ve invested a lot in our technology and platform, rather than just our operations. Our platform leads the industry for making it easy for users to quickly get set up, and provides transparent reporting and tools to build a brand. We have a full suite of developer APIs that lead the industry. This is part of where our huge competitive advantage comes from. The powerful software that we’ve been working on since day one is at the core of everything we do and lets us help our customers sell their products just as much as our international fulfillment warehouse network.

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Warehouse as a Service

CIO-Weblog, March 24, 2008cioweblog.gif

“Shipwire has four warehouses available in North America (and are experimenting with another in Great Britain). Of course, the part that I find most interesting is the integration, and Shipwire is ahead of the game there; they have an impressive list of software which their system works with out of the box, and they publish their API for other developers to work with as well.” Read more. | PDF Version.

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Keetsa Uses Shipwire – Keeps Both Prices and Carbon Footprint Low

Business Wire, January 22, 2008

Shipwire, Inc., the leader in Internet-delivered storage and shipping services, today announced that Keetsa has successfully deployed Shipwire to eliminate the hassles of warehousing and order fulfillment — and keep its environmentally friendly mattresses’ carbon footprint low. Keetsa is using the game-changing Shipwire storage and shipping solution to get its revolutionary, eco-friendly memory-foam mattresses to customers faster and easier, in the process removing Keetsa’s need for a 10,000 square-foot warehouse.

If you”ve seen all the sleep aid commercials on television, it’s obvious that getting a good night’s sleep is a major problem. So when Keetsa introduced a revolutionary, eco-friendly memory foam mattress that can help people sleep better for less, the demand for the product was clearly there. In keeping with the company’s environmental and cost-saving commitment, Keetsa had also developed a unique packaging solution that allowed the mattresses to be boxed for easy shipping to buyers, reducing transport costs and overall carbon emissions.

According to sales director Joe Alexander, what Keetsa didn’t anticipate was the sleepless nights trying to find a warehouse to store and ship its mattresses. Keetsa found itself stuck in a classic small business box. Joe needed a warehouse that would fit his storage needs, but traditional warehouses wouldn’t work with the company. Keetsa’s patented packaging is designed within the carrier specifications so that they could be uniquely delivered through the mail. Despite that, traditional warehouses either didn’t want to deal with mattresses or demanded long-term contracts, upfront fees, and a credit check that would have been hard for a newly established business to pass.

“For awhile, it seemed like the only option was to pay for our own 10,000 square-foot warehouse in Oakland, California,” said Joe. “That was not a choice we wanted to make. Not only would the added costs force Keetsa to raise retail prices, but we would have to spend a lot of time managing the warehouse – time we needed to spend tending to retail sales and educating people about Keetsa’s products.”

Just as Joe and the Keetsa team were getting ready for more sleepless nights away from home, they found out about Shipwire and it’s game-changing storage and shipping solution for Web retailers ready to focus on growth. It was exactly what they knew Keetsa needed but never thought they would find. Shipwire’s easy plug-and-play online store order fulfillment solution eliminates the hassle of storage and shipping for growing retail companies.

“Shipwire’s model was a perfect fit,” Joe says. “There were no annual commitments or credit checks – just a low monthly fee, and Shipwire customized a pricing plan for us quickly.” Using, Keetsa was able to put inventory into East and West coast warehouses and automate mattress shipments to its growing list of online buyers from the online store.

“We chose the Shipwire warehouse and order fulfillment service for its flexibility. It gave us storage and delivery features that we needed at a price we appreciated.” Joe says. Keetsa estimates that using Shipwire saved them at least 35 percent versus the Oakland warehouse alternative – a savings that enables Keetsa to maintain the lowest retail prices on its mattresses. “ combined with our unique packaging is a huge advantage that allows us to compete against established players.”

In addition to saving money, Shipwire’s solution gives Keetsa other powerful advantages to help stay competitive.

Receiving and Delivery the way Keetsa wants it

Shipwire does not require Keetsa to deliver product on pallets, which allows the company to pack import containers with an estimated one-fourth more product. Shipwire’s warehouse professionals handle Keetsa’s container unloads.

The power of multiple warehouses

“Shipwire listened to our needs and then customized a pricing plan that gave us features, like multiple warehouses, that we never even dreamed possible,” says Joe. “Using Shipwire’s East and West Coast warehouses lets us move inventory closer to our customers, keeping our delivery costs low. Less travel also means less fuel, lowering the carbon footprint of our mattresses.”

80 percent less time

“It takes us about an hour to ship a mattress from our flagship retail store in San Francisco — pulling the box from inventory, labeling it, and waiting for the shipper,” explains Joe. “It takes just a couple of minutes to log into and schedule a mattress for shipping from our Shipwire warehouses.”

Eliminate the Headaches of the warehouse, freight movement and order fulfillment

Shipwire is Keetsa’s warehouse and shipping expert. If something goes wrong, Keetsa can turn to Shipwire and get answers quickly. “We move a lot of inventory around the world and sometimes things go wrong with a freight shipment or a specific customer delivery,” states Joe. “Sending through Shipwire reduces shipping mistakes. If a shipment is lost, Shipwire’s team and tools make tracking down the error and resolving it quick, easy and typically in our favor. That is a nice change.”

Taking back control

Instead of Keetsa bowing to the demands of warehouses, hoping they would do business with the innovative company, Joe has put the power back in Keetsa’s hands by using Shipwire. He doesn’t need to lease warehouses. Now the Keetsa team can manage inventory and delivery in a way that is convenient and affordable for them while gaining a competitive business advantage.

Even the fact that they didn’t have to sign an annual contract with Shipwire gave Keetsa more control. “It means Shipwire has to keep proving itself to us everyday,” Joe notes. Although he quickly adds, “But believe me, we have no intention of leaving Shipwire.” Especially since working with Shipwire, the entire Keetsa team sleeps a whole lot better.


For more information on how your business can leverage Shipwire to save shipping costs and lower your company’s carbon footprint please see the Shipwire Blog and forum posting — Environmentally Friendly Storage and Shipping Practices.

Keetsa brings an eco-friendly, sustainability orientation to sleep products with amazing new items such as mattresses, pillows, and toppers that deliver comfort night after night. Keetsa also brings safer sleep environments by using everyday, natural ingredients that deliver anti-bacterial benefits. These products come together in one of the most efficient business models that produces a much lower carbon foot print than typical mattress stores”¦and every day cost savings to consumers in the range of 50 to 75 percent. To learn more, visit

Shipwire, Inc. allows Web retailers to focus on growth by eliminating the hassle of inventory storage and order fulfillment. Plans start at just $29.95 a month. Shipwire is changing the game for businesses that sell merchandise online — offering a growing warehouse network, simple bundled pricing, a developer network, and Web store integration. Today, more than 30,000 online stores have Shipwire built-in. Shipwire has warehouses located in Los Angeles, Chicago and Toronto. Shipwire can be contacted at 1-888-SHIPWIRE or

KEYWORDS: ecommerce order fulfillment, distribution center, Chicago warehouse, Los Angeles warehouse, Canadian warehouse, ecommerce affiliate, outsourced logistics, supply chain logistics, pay pal shipping, Web stores fulfillment

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Customer Poof Highlights Shipwire for Enabling Dream

n_entrepeneur1.gifWomen Entrepreneur, November 26, 2007

Like many restless college roommates, Jamee Kunichika and Sherilyn Luke wanted a business to call their own. Instead of just dreaming about it, they took action. Three years later, having endured extreme highs and lows, they are enjoying the sweet smell of success. Together they have attained their dreams with POOF, a liquid toilet odor eliminator. Read more

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Shipwire Delivered $4M Series A

VentureWire, October 29, 2007

Shipwire Inc. Chief Executive Damon Schechter wrote the book on delivering the goods. Seriously, he literally wrote a book called “Delivering the Goods: The Art of Managing Your Supply Chain.” Now, with a fresh $4 million round of venture funding, Shipwire is helping small business owners deliver their goods.

The Series A round was led by Meakem Becker Venture Capital. Managing Directors David Becker and Glen Meakem have also joined the Shipwire board of directors.

The funding will fuel the expansion of Shipwire’s service offerings and global warehouse operations.

“What we’re doing has been done for hundreds or thousands of years,” Schechter said. “It’s not novel, the idea of storing and shipping. What is novel is not requiring small businesses to learn the whole industry.”

A merchant can arrange for Shipwire to store its merchandise, let buyers place orders on the business’ existing Web site, and then have Shipwire pack up and ship those orders directly to buyers on behalf of the merchant. Shipwire handles all the behind-the-scenes logistics from its network of warehouses.

Based in Sunnyvale, Calif., the company has warehouses in Los Angeles and Chicago. Monthly fees range from $29.95 per month for the starter service, to more customized plans to meet specific company needs.

Schechter said Meakem Becker will play an active and strategic role in guiding Shipwire’s growth. Meakem and Becker were previously CEO and COO of FreeMarkets Inc., a provider of Internet software for automating companies’ sourcing processes. Becker also spearheaded the team behind the information network that became the backbone of Dole Latin America’s logistics and supply chain management systems.

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Tenets of Business 3.0

Microsoft, May 22, 2007

“In the first generation businesses leveraged their economies of scale to build out their own logistics and operations infrastructures, think Sears, Roebuck and Company or US Steel. In the second generation large businesses outsource providers evolved such as Fed Ex and ADP. Today, businesses of any size can outsource portions of their operations, or skip the high capitalization of infrastructure and rent their operations from new companies like Shipwire.” Read more.

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