Shipwire in the News

Get Back: Return Policies Can Win Over Customers

Internet Retailer, April 2010

Making it easy for customers to send their stuff back can rack up heavy costs in inventory management as well as shipping, but not doing so can leave e-retailers with a bad mark and fewer repeat customers, experts say. “Our research shows that companies committed to an easy returns process get high marks from consumers,”… retailers opt for outsourced returns management systems offered by companies such as … Shipwire Inc. … which offer a range of online returns processing and warehousing services… Seat Glovers also uses Shipwire’s warehouse facilities for receiving returned merchandise as well as for shipping initial orders, an option Blaiwes says has produced a good return on investment compared to when Seat Glovers operated its own warehouse… Read more. | PDF version.

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Shipping and Logistics Advice Made Easy

Gourmet Retailer, September 2008

E-commerce via Web fulfillment is another important supply chain consideration. Since this type of service directly impacts your end-consumer and holds a heavier weight on product loyalty, ensure that the provider can seamlessly integrate to your system. It should automatically receive orders for processing and return shipment info, including inventory levels in real time for accurate tracking. If the majority of your business hinges on e-commerce, consider technology that is synced with popular shopping carts offered by companies like Shipwire. Read more. | PDF Version.

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