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High Value Order Holds FAQ

  1. What is considered a domestic order?

    An order that ships from and to the same country, for example U.S. to U.S., or France to France.

  2. What is considered as a U.S. export (U.S. meaning from any continental states, Hawaii or Washington, DC)?
    • U.S. to non-U.S.
    • U.S. to U.S. territory (and vice versa)
    • U.S. to military (and vice versa)
      • APO – Army/ Air post office
      • FPO – Fleet post office
      • DPO – diplomatic post office
    • U.S. Military to U.S. Military
    • U.S. Military to U.S. territory (vice versa)
    • U.S. Military to non-U.S.
  3. What is a high value order hold and how does it get cleared?

    High value order is automatically determined when the aggregate of a single HTS code is valued at or above $2,500 for a specific export order. When a high value order is determined, the order is placed on hold because it requires EEI (Electronic Export Information) to be manually filed with the U.S. government.

    Once an EEI is filed, the order will be released by a member of our Customer Care team. A typical high value order is reviewed and released within 1 business day. If additional information or documentation is required to release an order, it will remain on hold until a Customer Care representative is able to obtain this info from the merchant.

  4. Why are High Value Order holds being introduced?

    To improve our export process and compliance to U.S. Export Regulations, we have adapted how we manage high value orders within our ERP. The new system logic works to provide tighter system and compliance controls to further ensure our merchants are compliant with U.S. Export Regulations. Compliance with U.S. Export Regulations is in the best interest of our Merchants and Ingram Micro.

  5. What is the export Terms of Service addendum (ToS)?

    The export ToS grants Ingram Micro Commerce the right to process export documentation and ship export orders as your fulfillment partner.

  6. What is the export Power of Attorney (PoA)?

    The PoA authorizes Ingram Micro Commerce to act as an agent to file additional export documentation for the customer. For high value orders, having an executed PoA on file allows Ingram Micro Commerce to manually file the EEI with the U.S. Census Bureau — streamlining the high value export orders by releasing orders quickly.

  7. Does my company have to have a U.S. physical address to complete the ToS or PoA?

    Export laws in the United States require the United States Principal Party of Interest (USPPI) to comply with all the regulations. Under the Export Administration Regulations (EAR), the USPPI is also the Exporter of Record responsible for compliance with all requirements under the EAR.

    Without a physical presence in the United States, you cannot be the USPPI. As we are not authorized to act as the USPPI for our customers, any merchant who wishes to export out of the U.S. will need to provide proof of a USPPI which requires a U.S. physical address.

  8. If my orders are never high value, do I still need to sign the ToS and PoA to export?

    To export orders from an Ingram Micro Commerce warehouse through the Shipwire Platform, we must have the ToS on file. While the PoA is not required, it is best practice to have this on file as well in the event that an order is high value as to not delay the processing of your order.

  9. I have my own third party freight forwarder, who acts as my PoA and has a USPPI, do I still need to sign export ToS/Poa?

    This will need to be reviewed on a case by case basis.


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