Fees, Minimum Balance, and Ancillary Charges Policy
On this page
- Monthly Fees
- Minimum Balance
- Insufficient Funds
- Policy Violation Discretionary Fines
- Acceptable Use Policy Violation – User Fines
- Promptly Review Your Shipwire Charges
Fees, Minimum Balance, and Ancillary Charges Policy
This fees, minimum balance and ancillary charges policy (“Policy”) is incorporated into the Shipwire terms of service as published on the Shipwire website (“Terms”). In the event of any conflict or inconsistency between this Policy and the Terms, the Terms shall control. All capitalized terms not otherwise defined in this Policy will have the meaning given them in the Terms.
Please review our support documentation related to Account billing, monthly fees, deposits and minimum balances.
You have to maintain a positive Account balance to use Shipwire Services and have Shipwire store and ship inventory on your behalf.
You can access your Shipwire Account at any time provided your Account was not terminated or on administrative hold. Access to your Shipwire Account is not related to your monthly plan or Account Minimum.
Throughout our documentation you will find reference to Shipwire transactional charges for shipping and Work Orders being estimates. This is even in the Terms you agreed to when you signed up. We provide estimates of expected costs based on the information available to us at the time that the cost estimate was requested. Upon completion of the work order, shipment or transaction the final cost will be known.
1. Monthly Fees
Your monthly fee will begin, or will be adjusted accordingly, immediately upon receiving and storage of your product. To get the warehouse shipping address and ASN # needed to send us merchandise please use the receiving portion of your Shipwire Account. Storage charges become applicable upon the date that inventory is delivered to Shipwire, regardless of unloading date or date of issue of warehouse receipt. A full month’s storage charge will apply on all goods received between the first and last day, inclusive, of a billing month, and a full month’s storage charge will apply to all goods in storage on the first day of the next and succeeding billing months. All storage charges are due and payable on the first day of storage for the initial month and thereafter on the first day of the billing month.
2. Minimum Balance
2.1. When managing risk for Accounts, we take various steps, such as establishing a minimum balance, changing the speed or method of receiving or shipping, and/or requiring you to deposit funds with us as security for your obligations to us or third parties. Without limitation, the following types of events may cause us to increase the minimum balance or decrease the service levels for a specific Account, beyond what is standard and customary for other Shipwire Users:
- You cease a substantial portion of or your business or adversely alter your business/operations;
- There is a material adverse change in your business;
- Your business becomes insolvent or files bankruptcy;
- We receive a disproportionate number of customer complaints, reversals, chargebacks, claims,fees, fines, penalties or other liability related to your Account; or
- We reasonably believe that you will not be able to perform your obligations under this Agreement, or any other agreement you have entered into with Shipwire.
2.2. We may immediately increase the minimum balance, and modify the receiving or shipping service levels, if we reasonably believe that it is warranted under this section. We will provide you with notice specifying these changes. You may close your Account if you object to the changes. We may increase or decrease the amount of the minimum balance; provided that in our reasonable judgment the amount of the minimum balance is related to the risk for which it was created. If your Account is closed for any reason, we have the right to hold the minimum balance for up to 180 Days.
3. Insufficient Funds
It is your responsibility to make sure there are sufficient funds in your Account to cover any pending monthly or shipping fees. If you have a credit card, paypal or other payment method on file, we will attempt to charge payment as needed. If at any time additional funds are required, and no valid credit card is available, your Account will be placed on hold, and an administration fee may be assessed. The administration fee will be up to $0.10 USD per item stored by Shipwire. Shipwire will attempt to rebill your Account 24 hours later. If funds remain unavailable, and a valid credit card remains unavailable, your Account will again be assessed this same fee. This process will repeat, until you have sufficient funds in your Account.
4. Policy Violation Discretionary Fines
4.1. Using Shipwire in violation of usage policies may incur additional fines to cover costs not limited to administrative management and overhead.
4.2. Third-party Parcel and Freight carrier back billing. Should Shipwire be back billed after the use of third-party parcel or freight carrier services, we will pass through the charges along with a processing fee equal to either 2 times the shipping value or $500 USD, whichever is less to help defray the costs of collection.
4.3 Customs Duties or Tax due on receiving will be subject to a $500 USD processing fee per receiving. Pursuant to our Terms, Shipwire is not the “Merchant of Record”.
5. Acceptable Use Policy Violation – User Fines
5.1. If you violate the Acceptable Use Policy and Shipwire incurs costs as a result of your violation, we can recoup those costs from you. Each violation of the Acceptable Use Policy will also result in a minimum fine of $500.00 USD for each such violation along with any additional costs incurred by Shipwire. You acknowledge and agree that a $500.00 USD minimum fine is presently a reasonable minimum estimate of Shipwire’s damages, considering all currently existing circumstances, including the relationship of the sum to the range of harm to Shipwire that reasonably could be anticipated and the anticipation that proof of actual damages may be impractical or extremely difficult.
5.2. You authorize Shipwire to deduct such fines directly from any existing Balance in the offending Account, or any other Shipwire Account you control.
5.3. Without limitation, some activities that may subject you to fines by Shipwire include:
- Without notice to Shipwire and acknowledgement to proceed in the form of a written Terms Addendum from Shipwire, using the Service to receive or ship merchandise for any sexually oriented or obscene materials or services in violation of the Mature Audiences element of the Acceptable Use Policy;
- Using the Service to receive or ship merchandise for any narcotics, other controlled substances, steroids or prescription drugs in violation of the Prescription Drugs and Illegal Drugs and Drug Paraphernalia elements of the Acceptable Use Policy; or
Using the Service to receive or ship merchandise for wagers, gambling debts or gambling winnings, regardless of the location or type of gambling activity.
- Using the Service in violation of the Acceptable Use Policy.
6. Promptly Review Your Shipwire Charges
Shipwire urges you to review your Shipwire service fees and shipping fees on a monthly basis so that we can work with you in a timely manner should there be a discrepancy or disagreement as to a charge. Our Terms limits the billing review period to 90 days from the date of issuance of the relevant invoice for Shipwire fees and less time for some carrier charges due to carrier terms of service. It’s your job to review your billing.