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Inbound Goods Policy

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  1. Requirements for Standard Receiving
  2. Deposits
  3. Receiving Accuracy and Disclaimers
  4. Arranging Your Own Freight


Inbound Goods Policy

This inbound goods policy (“Policy”) is incorporated into the Shipwire terms of service as published on the Shipwire website (“Terms”). In the event of any conflict or inconsistency between this Policy and the Terms, the Terms shall control. All capitalized terms not otherwise defined in this Policy will have the meaning given them in the Terms.

Before sending products to Shipwire please familiarize yourself with this Policy. Our support center also has a checklist for each receiving to ensure you meet the requirements for a Standard Receiving.

1. Requirements for Standard Receiving

1.1. Shipwire has established receiving requirements. If these requirements are not met, you may incur additional fees from Shipwire, as set forth below. A Standard Receiving is one where:

a. Each shipping label associated with a receiving has a properly formatted shipping address, including an Advanced Shipping Notification Number (ASN#). Each parcel, pallet and container (piece) associated with a receiving must be legibly and durably labeled with the shipping address and ASN #.

b. Each tracking number will only reference 1 ASN (1 ASN may have multiple tracking numbers).

c. All ASN numbers are less than 3 weeks (15 business days) old.

d. For each ASN #, the actual quantities arriving at the warehouse matches the reported quantities.

e. The received product dimensions and weights match what was reported in the Shipwire account.

f. If you sent 8 or more pallets to Shipwire on one ASN #, then you properly scheduled a delivery window before the inventory arrives at the warehouse.

g. Inventory is properly packaged with proper labels on the packaging. Each individual item of Inventory has clear product labels corresponding with Product ID (SKU) in your Account. You must comply with all labeling guidelines before sending inventory to Shipwire. A Standard receiving involves inventory that is correctly labeled, palleted and marked before it arrives at the warehouse. You must comply with all applicable local, state and federal laws, including those governing packing, marking and labeling for all shipments.

h. Inventory received is cleanly organized, boxed and/or stacked. SKUs are packaged together, unmixed (no mixed SKU cartons).

i. Shipwire cannot be the Importer of Record for your merchandise. Shipwire is not liable for any duties, customs or fees related to the inventory. Shipments must be free and clear of all duties and fees BEFORE arriving at Shipwire. You must be the ultimate consignee, and take responsibility for your merchandise clearing any customs, government or carrier inspections. You must have the requisite tax ID’s and business registrations for your inventory required by Customs local to the warehouse inventory is being sent to.

j. If merchandise arrives at Shipwire, and customs, duties or fees are applicable to the shipment, these fees will be billed to your Account, along with a processing fee. Inventory may be held from outbound shipment until applicable fees are paid. If notice of fees is determined at a later date, all penalties and holds will be immediate and retroactive.

k. Palleted Inventory. Inbound Parcels (Carton / Master Pack) weighing more than 70 lbs or Greater than 120 inches in Length and Girth must be delivered on a pallet. Pallet weight must be limited to 2000 lbs. Pallets must be no more than 56 inches. The skid or base will be included in the gross weight of the piece and must be furnished by you or additional charges may apply to pallet/skid your inventory.

1.2. Receivings that do not meet the above-stated criteria will be classified as “Non-Standard.” Shipwire may require Work Orders for Non-Standard receiving, receiving delays to make the receiving Standard, and Non-Standard receiving fees. For inventory in substantial deviation from a Standard receiving, Shipwire may, in its sole discretion simply refuse or return any inbound shipment, at your cost, and shall not be liable or responsible for any cost, expense, loss, injury, misconsignment, or damage of any nature to, or related to, such refused goods.

1.3. Shipwire shall not be responsible for segregating inventory by production code date. If this is required, we recommend you create a unique SKU for each production. Use of lot control tracking is subject to conditional approval prior to the arrival of the first unit and may incur additional fees.

1.4. It is your responsibility to ensure Shipwire is notified of incoming inventory from the appropriate Account, and to send orders to the appropriate Account. If inventory is incorrectly sent to the wrong Account, your sole remedy is to submit an order for inventory in the first Account, and notify Shipwire of incoming inventory in the second Account, and pay all corresponding fees in both Accounts. Shipwire is not responsible for issues related to a business using multiple Shipwire Accounts.

1.5. For work orders related to receiving goods, please see the Work Orders Policy.

2. Deposits
Please familiarize yourself with billing, payments and receiving deposits in general.

2.1.There is a base cost to receive inventory into the warehouses (”Receiving Cost”). In the event that there are additional fees associated with Non-Standard receiving, these fees shall be in addition to the Receiving Costs. While not specifically called out in our pricing, Receiving Costs are generally included with our standard per item outbound handling piece fees. Shipwire, at its sole discretion, may may require a Receiving Cost and deposit to cover inventory arriving to or in the warehouse.

2.2. Volume usage of Shipwire may result in a requirement of a receiving security deposit to fund your Account and initially receive inventory. This is a deposit of funds only and not a receiving fee. This deposit will be applied to your Account as you use our services to ensure adequate funds available to cover the base cost to receive the associated inventory. Deposits are held in your Shipwire Account and available to pay for Shipwire Services.

3. Receiving Accuracy & Disclaimers:
Accurate Inventory counts are extremely important to maintaining billing accuracy as well as ensuring order processing is not delayed.

3.1. Shipwire receiving process may audit case pack quantities for one case per SKU, and extrapolate the total units quantity received. Shipwire will verify quantities using the external marketings on cases. Concealed variances often cannot be identified. Any variance in case pack quantities must be explicitly labeled on the outside of the case. Shipwire inventory counts are not audited or certified accurate.

3.2. Shipwire does not audit for accuracy product dimensions and/or weights. Shipwire will typically validate product weights and dimensions the first time that product is received at a warehouse only. After first receipt, Shipwire may “spot audit” reported product characteristics for accuracy. Shipwire specifically disclaims responsibility for the accuracy of product attributes (weight and dimensions) being entered into the Shipwire system by customers.

3.3. In the case of master cartons and receiving in B2B quantities, where a unit represents multiple individual units bundled together, absent a Work order requesting inspection, Shipwire does not audit for accuracy that any specific number of individual units are correctly represented. If you would like Shipwire to audit inbound receiving item counts, inventory levels or product attributes (weight and dimensions) for inventory being received, in storage or as packaged for shipment you must initiate a Work order.

3.4. Should an inventory discrepancy be found, Shipwire’s responsibility is limited to updating the Shipwire Account inventory levels to match the discovered actual inventory levels. Inventory insurance is made available for Merchants that would like insure their inventory while held in Shipwire warehouses. Losses on inventory must be submitted as a claim against Inventory Insurance.

3.5. Account owner is responsible for product attribute accuracy. Account owner will provide Shipwire with information concerning the stored inventory which is accurate, complete and sufficient to allow Shipwire to comply with all laws and regulations concerning the storage, handling and transporting of the stored inventory.

3.6. Fragile, adult, dangerous and perishable products are unacceptable. Please see the Shipwire Acceptable Use Policy for guidance. Shipwire may, in its sole discretion, determine that an unacceptable product is Conditionally Acceptable on a merchant by merchant basis, with additional terms agreed to between Shipwire and Merchant. You must provide advance notice of fragile, adult, dangerous and perishable product BEFORE it arrives at the warehouse. You can provide notice in the product configuration wizard. Fragile Items must pass the 4 foot drop test. See Acceptable Use Policy for information related to dangerous and perishable products including lithium batteries. Merchants that fail to obtain approval prior to shipping products to Shipwire are subject to holds, fees and may have their account suspended. Shipments must be prepared or packed to ensure safe carriage with ordinary care in handling. Fragile and Hazardous goods must be identified. Should Shipwire be required to provide additional paperwork or information to ship one or more of your packages, additional time and fees may apply.

4. Arranging Your Own Freight

4.1. Shipwire can provide assistance with inbound freight, by putting you in touch with certified partner carriers or forwarders. Please be advised that Shipwire is not responsible for any delays or fees including, but not limited to, demurrage, detention, wait time, or re-delivery fees.

4.2. Shipwire provides partially integrated services for the use of Freight (LTL or Full Truckload) services. Shipwire can provide assistance with Third Party Billed freight with prior approval. Additional handling charges and minimums will be applied to your account. Please be advised that Shipwire is not responsible for delays or fees and any freight and/or shipping charges billed back to Shipwire will be added to your account with an administration fee.

4.3. To drop off or pick up inventory at Shipwire facilities, carriers must meet these minimum requirements:

  • Must be licensed to operate a commercial vehicle in local jurisdiction. Where required vehicle must have license number stenciled on the outside of the vehicle
    Must carry a minimum of $10,000 USD general liability insurance – Certificate of insurance must be available online or must be available to be presented by carrier on arrival
  • Must have dedicated customer service or dispatch phone number to schedule appointments.
  • Must have a pre-printed Bill of Lading with carrier company letter head and/or logo.


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