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Restricted Parties List (RPL) FAQ

  1. Why does the Shipwire Platform need to screen orders against the Restricted Parties List (RPL)?

    As a U.S.-based company, we comply with U.S. government regulations prohibiting U.S. companies from doing business with persons or companies listed on the RPL.
  2. How does the RPL screening logic work?

    The customer name on the order is checked against the RPL using industry standard compliance software and a score is created based on the potential match. Scores above a certain threshold will result in an RRL hold on the customer order(s).
  3. Why did an order go on RPL hold?

    We have installed an industry standard export compliance software program within the Shipwire Platform to prevent sales to unauthorized parties, as identified by the U.S. government. Any non-domestic U.S. to non-domestic U.S. orders (excluding Canada) will go through this review process (usually takes less than a few hours, unless escalation is needed).
  4. When an order has a positive match from the RPL database, how soon will it be released?

    The order will remain on hold until our compliance team has confirmed that none of the potential matching parties are on the RPL. Orders will be reviewed and released within 1 business day.
  5. If my customer is not on the RPL, why was the order still put on RPL hold?

    Our software identifies potential matches to a name on the RPL based on signals that determine a close match to a restricted party. Should there be a close match, the system will put the order on hold.
  6. If a Ship To name is confirmed a match against the RPL, what do I tell my customer?

    The U.S. government prohibits sales to any party listed on the RPL. As a U.S.-based company facilitating exports, Ingram Micro Commerce & Fulfillment Solutions cannot ship the order and it will be cancelled.

    You should communicate to your customer that this is a U.S. government regulated list and that all exports performed from an Ingram Micro Commerce location must comply with the process that is in place for screening orders and shipping to names on this list.

  7. I am shipping from EU to EU (or other non-U.S. to non-U.S. country). Why are my orders still subject to U.S. regulation?

    Ingram Micro Commerce & Fulfillment Solutions, is a U.S.-based company working with customers around the world. As a U.S. company, it is Ingram Micro’s corporate and legal responsibility to comply with U.S. regulation and screen all transactions against the RPL. This helps prevent illegal shipments and reduces risk for all parties involved.

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