Keeping your social network pages up-to-date does not have to be a time consuming practice. Learn how Shipwire keeps its Twitter, Facebook and Linkedin pages up to date by using our Blog RSS feeds. See the article Nate wrote on Practical E-commerce. Here is a list of ways to keep up with Shipwire.
If you want to stay in touch with Shipwire, one way is to sign up for our free fulfillment trial. If you are just looking for the ability to print internet postage you can sign-up for a free account.
Here are some other ways we can stay in touch.
Easier subscription badges and such coming soon.
Outsourcing order fulfillment to a third-party logistics company brings many benefits if done correctly. One of them is inventory transparency and optomization. Shipwire recently wrote a blog post for Practical E-commerce dicussing some of the business and cost savings that can be gained by managing inventory centrally.
The article is a quick read and can get you thinking about the costs and benefits of outourced inventory management and outsourced fulfillment. Read the inventory mangement article.
Green shipping practices and shipping carbon footprint reduction is a conversation that has been gaining momentum over the past few years. Shipwire initially wrote 5 ways that our unique warehouse model reduces shipping costs and an individual order’s carbon footprint. A leading eco-business blog also picked up on our green shipping practices calling it “smart & green”.
Shipwire was recently inteviewed by the e-commerce times to discuss inventory management tips. Many of our tips didn’t get used in the final article so I thought I would share them here.
Generally, when looking at inventory control and using an outsourced order fulfillment service it is helpful to think of inventory in each stage of planning and shipping process. Read more
We’ve just released a number of improvements to Shipwire, most of these based on the feedback we have received from you. Two changes you might be especially interested in are detailed below:
Action-Oriented History - Your Account History now allows you to select one, or multiple items that need your attention, and to perform the necessary action right from there. For example, you can quickly view, inspect, and release items on Hold without ever leaving your Account History. (see attached image with details).
Simplified Shipping Preferences - We have streamlined our Shipping Preferences to clarify how these interact with Shipping Optimization. You will now notice that with Shipping Optimization ‘On’, the Preferences now clearly indicate that you can either ‘Hold’ shipments, or you can send these out by letting Shipwire find the best value carrier in the selected delivery class (e.g. 1 Day). If Shipping Optimization is off, you will have the option to specify ‘Hold’ or choose from available carriers for each delivery class (e.g. 1D).
We understand that some of you are looking for additional control when Shipping Optimization is on, especially for International shipments, and we wanted to convey that we are taking this feedbacking seriously and planning additional improvements in this area.
Please continue to submit feedback so that we can continue to improve.
Internet Retailer just came out with a really interesting article that you should read about the rise of U.K. e-commerce sales. See the article here. U.K. e-commerce sales are forecast to increase at a Combined Annual Growth Rate (CAGR) of over 10%. The U.K.’s e-commerce sales are forecast to grow 13.3% to over $34.4B (U.S.). The drivers for this growth are increased Internet adoption and increased e-commerce adoption by more affluent online buyers.
This is great to see and validates why the Shipwire warehouse network in the U.K. (warehouse outside of London) has been seeing great growth and lots of merchant adoption. If you want to capture a piece of this growing market you will need to offer U.K. buyers local shipping from a local fulfillment center. That is where Shipwire comes in. We have warehouse distribution centers in the U.K. Store your inventory in the U.K./London and then ship your U.K. orders from your local warehouse outside of London. If you a product needs to be returned, have it shipped back to your U.K. warehouse. No international shipping charges.
If you are interested in selling in the U.K. and want to learn more here are some helpful links:
Please comment with other tips, tools and resources to sell in the U.K.
Shipwire has participated in quite a few conversations with bloggers, press and merchants over the past months about International shipping and International e-commerce sales. In fact, Shipwire’s Nate Gilmore will be in Atlanta next week at the Ecommerce Merchants Spring Summit giving a talk on “Going International” (We’ll post a link to the slides later).
This post is just to point out a few lively discussions taking place on other blogs about the alternate models for International E-commerce Order Fulfillment. There are many ways to ship overseas; but, to build your International e-commerce business you can either ship products internationally OR do what fortune 500 companies do and move inventory into local markets and do local fulfillment with local carriers.
See Nate’s blog posts on Practical E-commerce about “Sell Internationally - Fulfill Locally” (International fulfullment part 1) (International fulfillment part 2).
Here is a Shop.org blogger discussing the hassles of shipping every order internationally.
If you have thoughts join the conversation or comment here.
Shipwire prides itself on being easy to integrate with popular ecommerce tools and online marketplaces. If you are interested in connecting to us please see our Fulfillment Web Services APIs. Please consider our Shipping Affiliate Partner Program if you are a developer.
There have been some updates recently that were driven by user requests.
The Channel Advisor order fulfillment connection has been updated to pull orders from multiple Channel Advisor Accounts. Our instructions have been updated.
The Amazon order fulfillment connection was updated so that you can now have Shipwire fulfillment for Amazon USA, Canada, UK, Germany, France and Japan.
If you run multiple Channel Advisor accounts or Amazon Seller Central accounts in multiple Amazon marketplaces please do give it a try.
Shipwire recently launched a partnership with Doba to provide Manufacture Wholesaler Drop Ship Fulfillment. Read the Doba Shipwire product drop ship fulfillment for suppliers announcement.
Nate Gilmore from Shipwire is a blogger for Practicalecommerce.com. Nate recently wrote a length blog piece that explains drop shipping from the point of view of a manufacturer/supplier as well as an online retailer. Read the blog at Practical commerce: “Drop Ship Demystified for Manufacturers and Online Retailers“.
Please participate by reading and commenting on the article. Free Drop Ship Resources.
Shipwire is twittering about order fulfillment, shipping and sourcing at http://www.twitter.com/shipwire. Please consider following us. We’ll add tags to our site at the bottom as well.
As the sometimes wordy marketing guy, 140 characters per update is fun and fast.
February was a big month for our development staff. Here are a few highlights of our latest software code release.
SIIA, February24, 2009SIIA chose Shipwire as a Finalist for a CODiE as the Best E-commerce Software Application.
Shipwire is thrilled that the Software Information Industry thought so highly of our Store-Sell-Ship(tm) order fulfillment platform that they made us a finalist for a CODiE. Shipwire beat out some stiff competition in one of the most challenging and broad categories - Best E-commerce Application. List of 2009 CODiE Finalists.
Shipwire attended Toy Fair 2009 in New York. Nate has posted his insights on his Practical E-commerce blog as Learning from Toy Fair 2009. Nate discusses Toy Fair attendance and insights into how small toy makers can make shipping toy fulfillment a strength during trying economic times. Some trends discussed on Practical Commerce
Take a look. Learning from Toy Fair 2009.
Visit Shipwire to learn more about toy fulfillment and shipping.
Just a quick note that Shipwire will be attending MivaCon 2009 in San Diego on February 26 & 27th. Come talk to Nate Gilmore about the Shipwire Miva Module or how the Store-Sell-Ship(tm) can help you eliminate the hassles of shipping and warehousing.
Miva Merchant Order Fulfillment & Shipping Shipwire Module.
Business Wire, February17, 2009E-commerce innovators Shipwire and Doba launch first free drop ship fulfillment service for manufacturers and suppliers.
Shipwire provides automated drop ship fulfillment for direct sales linked to more than 20,000 Doba e-tailers Read more
Recently, Nate, who heads up marketing at Shipwire, was asked to be a guest blogger on Practical E-commerce, a pretty popular e-commerce e-zine. Check out his two part post on the how to grow a business internationally using local order fulfillment. Part 1. Part 2. We also have a guide on helping you Import products into the UK.
The recent U.S. economic downturn is forcing private and public sector companies to drastically reconsider their businesses.
There has recently been a rush of news reports that the U.S. Postal service is considering turning down Saturday delivery. This will be a major change for the post office and its customers.
According to CNN, The postal service is claiming it will save them $6B a year and help them shore up their declining business in 2009. Industry analysts and customers are wondering if this is the best choice for the Postal Service considering that Saturday deliveries is one of their key differentiators. There was a 1980 report stating that the postal service would save a $1B annually by cutting off Saturday delivery ($2.5B in inflation adjusted dollars). The bulk of the savings being claimed may be resulting from changes to employee compensation and requests to change the funding requirements for the U.S.P.S. pension fund.
We are not expecting them to shut off Saturday deliveries immediately or without an in-depth study. It is possible that we’ll see them trial this on a temporary basis after a period of notice or in specific locations.
Shipwire will continue to monitor this and provide updates and opinions as it unfolds.
Print Online Postage and Print USPS Postage with Shpwire.
Shipping, warehouse distribution and order fulfillment is a cog in many customer outreach and community building endeavors. Why shouldn’t it operate like a cog?
Don’t get saddled with shipping problems, cost overuns or failed attempts at connecting your warehouse to your payment, web store and order management software.
Shipwire offers an proven alternative that is easy to use, has no upfront costs and is compatible with your other payment, promotion and web store tools.
We’ve helped quite a few businesses, campaigns and non-profits with nation-wide, local and international outreach. Ask us about President Obama’s Election Campaign and GreenPeace. Read more
When people talk about how well ranked a web site is in search engines one topic that is discussed is a website’s “Page Rank”. I give a lot of weight to Page Rank when determining how strong an affiliate is or whether an interesting website has any online popularily.
Your website has a page rank assigned to it by google. Page Rank lets you know how relevant the website is considered. You can find out your page rank by downloading the Page Rank browser extension for Firefox (I don’t know how to do this in I.E.).
What has perplexed me is how many quality inbound links it takes to get to the next level page rank. Here is the best chart I’ve seen to help tell you “how many PR 6 links to get to a PR 5?“.
Business Wire, December 16, 2008.Enhanced Program Presents Revenue Opportunity for E-commerce Software Developers and Shipping Affiliates Read more
Shipwire is conducting a series of online webinars for new users and merchants interested in learning how to configure your Shipwire account.
Read more
Shipwire is happy to announce that we have released a module to connect Shipwire with ShopSite ecommerce. Now you can completely automate orders from your ShopSite powered stores to Shipwire warehouses in the U.S., Canada and the U.K. Shopsite order fulfillment Read more
UPDATE: Print valid USPS shipping labels from your Shipwire account. Not a Shipwire member and just want to print Shipping labels you can Print Postage Online at Shipwire.
Shipwire merchants are now in full holiday swing. One thing we are noticing is some merchants having intermittent problems with U.S. PS rate lookups and some label printing problems that rely on calls to the USPS rate lookup servers. Read more
Shipwire is happy to announce that there is now a module to connect Shipwire with osCommerce, one of the leading open-source ecommerce packages. Now you can completely automate orders from oscommerce powered stores to Shipwire warehouses in the U.S., Canada and the U.K. osCommerce order fulfillment Read more
If you are a fan of Shipwire please nominate us for a 2008 TechCrunch “Crunchie” award.
Click the “Nominate us for the Crunchies” badge here:
If the badge above does not work, please do the following.
1. Go to the Crunchies 2008 site
2. type in “http://www.shipwire.com” in for the category “Best Enterprise”.
This only takes a moment to do (you don’t have to register) and you can vote EVERY day. Thank you from the whole Shipwire team.
As most of you know the holidays are approaching. Below are the holiday schedules for Shipwire and some of the larger carriers.
Parcel carrier rate increases have been announced. The major small parcel carriers appear to be bracing for reduced volumes and potentially increased costs of doing business. At this point it is unclear how these prices will be impacted by the recent crude oil price decreases. [Update on 11/25/08: There are reports of UPS and FedEx reducing Fuel Surcharges for the holidays.]
Read more
As of January 30th, 2009 the small parcel shipping market just got a lot less competitive. Logistics provider DHL plans to exit the ground and air express markets in the U.S. and focus all U.S. resources solely on the international market (import/export) business.
Read more
RedRoller.com was an online shipping comparison site. Plug in the address your shipping from and shipping to and Red Roller would present discounted shipping options and allow a small business retailer to buy postage and print shipping labels. Redroller.com has ceased operations and as of this post is going through a chapter 7 bankruptcy. (See financials).
Redroller.com had positioned itself as a shipping 2.0 company. That said, Entrepreneur wrote a nice article on Shipwire being a Shipping 2.0 virtual warehouse company.
If you were a Red Roller user, please note that you can get shipping rate comparisons inside the Shipwire free trial. If you want to compare and print postage Shipwire “Print from my desk” can do that for you as well.
If you are a developer that wants to integrate shipping rates into your shopping cart or build a rate comparison tool please check out our parcel shipping rate web services API and XML toolkits.
We hope this helps.
Shipwire offers merchants order fulfillment and international warehousing through the Store-Sell-Ship(tm) platform. We have broken down the entire fulfillment process to help merchants “Store” inventory in the warehouses,”Sell” the products and automate the fulfillment from common shopping carts and payment systems and “Ship” out of warehouses in the U.S., Canada and the U.K.
We know that users want to be able to quickly find relevant information when they needed it with minimal hunting. We recently modified our support interfaces to make it much easier to find information, build a library of helpful articles and make it easy to find order and shipping history when you need it. The new Help Center can be found by logging into Shipwire and clicking “Help” in the top right corner. New features include:
Let us know what you think by commenting on this blog post.
Read more
Shipwire is powering merchant expansion throughout the U.S., Canada and the UK.
We are really excited for our customer RockGardn.com who was profiled in The Wall Street Journal today. We are proud to be helping merchants reach new markets, cut shipping costs and grow their sales. Our innovative ecommerce order fulfillment and warehouse logistics service is providing merchants a new tool for International success. You can read about how Shipwire is helping merchants like RockGard’n by visiting our news page.
For many retailers the holiday shopping season starts right after last years holiday decorations are being taken down and most people are still trying to live up their New Years resolutions. Throughout this year, Shipwire has released how-to guides and checklists to help retailers prepare for the holiday season. Case in point, our Guide to Holiday Importing.
With the holidays fast approaching many businesses are now receiving inventory from domestic and international suppliers. Many merchants are looking for overflow storage and additional warehouse space in the U.S., Canada and Europe. If this is you, your first stop should be Shipwire. To make it easy, we have released a new offer to try Shipwire for no risk. 50 free orders fulfilled by Shipwire from any of our warehouses located in the U.S., Canada and Europe. Learn how to get 50 orders fulfilled for no cost. To see our press release announcing the offer visit Shipwire In the News.
There was an article in the Economist this week that discussed the challenges facing the U.S. housing market and it touched on the logistics market. It got a few of us over at Shipwire thinking about some recent trends in the global economy and how they may effect this year’s holiday shopping. Read more
Shipwire has released a lot of new features to merchants in the past 30 days.
Shipping Optimization
Shipwire is thrilled to release the Merchant Package Service. This is a button you select in your account telling Shipwire to show and then ship the cheapest shipping method available. There are some advanced options that you can configure to review, hold orders, see other shipping options and do thing like apply insurance and tracking methods.
One button simple so you can rest assured you are getting maximum savings.
Shipwire’s UK launch is attracting the right type of attention
With the low dollar and high European demand, the UK warehouse launch is proving timely. The UK warehouse is now included with all accounts. Just click “send to warehouse” address. Check out the news page. We put together a UK warehouse resource page for merchants interested in expanding into Europe.
(Keep Reading there is a lot more) Read more
The Shipwire team is really growing to love Chicago. Shipwire was out in force at the Stone Edge User Conference and Internet Retailer last week and Chicago really treated us well. The weather held up well and we even got to check out some of Chicago’s amazing architecture and cultural scene like Millennium Park. Fantastic city, great music, wonderful people and we made some great business connections. Read more
Shipwire went to Stoneedge User Con 2008 outside of Chicago this weekend to support the Shipwire Stoneedge Order Manager Shipping and Order Fulfillment Solution. It was a small but jam packed show that Barney and the whole Stoneedge team did a great job putting together. Read more
The Shipwire tradeshow team is going to have a very busy June in Chicago. We will be attending lots of tradeshows and user conferences to support our partners and merchants. Read more
A few weeks ago a few of our merchants submitted case studies to Alibaba’s eBusiness Champion Contest. I thought that they were actually very cool case studies of how entrepreneurs at various stages of business are using Shipwire to automate their ecommerce order fulfillment. What is particularly interesting is how these merchants sourced products internationally on Alibaba.com. Read more
If you ship USPS, your costs are going up for pretty much all USPS shipping services - Express Mail, Priority Mail, Parcel Select, Parcel Return Services, First Class Mail, Standard, Package Services. Read more
Shipwire order fulfillment now works with X-cart Gold. Read more
The Shipwire engineering, operations and development staff have been incredibly busy over the past couple months releasing new warehouse management, inventory management and order fulfillment features and service offerings.
There has been so many new features released in the past few weeks that I’m having trouble keeping up to date blogging all the details and uploading screenshots. Rather than cry about it, I’m going to celebrate it with a long blog post with lots of new features. If your interested in seeing it all and playing with the system functionality please create an account or free trial (no credit card, only an e-mail address). Read more
We are thrilled to be able to connect with Zen Cart and make it easy for Zen Powered merchants to quickly connect with Shipwire. Read more
WP e-Commerce is now integrated with Shipwire. Read more
Shipwire has partnered with AspDotNetStorefront to integrate the Shipwire solution into AspDotNetStorefront (beginning in version 7.0.2.5). Read more
This Procrastinators Guide to Holiday Importing was written by our executive team and marketing really thanks Saul Smith, Shipwire Chief Logistics Officer, for really giving us some great real-world data to help guide merchants.
If you are thinking about importing inventory, whether it be toys, electronics or apparel for Holiday sales in 2008 it is time to review your product sources, put in orders and start figuring out the most cost effective method of getting your inventory to the right warehouse.
You’re probably saying, wait…its March…You have to be kidding me. Sorry to burst your bubble. If you import, getting over the ‘08 holiday bah-humbugs early is critical!
One of the dirty little secrets of logistics is that there is a glut of space available during the first 6 months of the year and more merchandise than space the second six months of the year. It doesn’t matter if your shipping by boat, train, plane, truck or your having Tom Tuttle from Tacoma Washington hand deliver it for you. The closer you get to September and October the more expensive rates get and the harder it is to meet your delivery time lines. Read more
The Google Checkout & Shipwire platform connection makes it incredibly easy to plug Checkout onto the Shipwire network of warehouses in Los Angeles, Chicago, Toronto and Vancouver. Automate Order Fulfillment for Google Checkout. Read more
The ProStores Shipwire platform connection makes it incredibly easy to plug your ProStore onto the Shipwire network of warehouses in Los Angeles, Chicago, Toronto and Vancouver. Read more
By popular request Shipwire now allows merchants to choose what Shipwire warehouse they would like to test as part of the Shipwire Free Trial. Read more
Shipwire is removing another barrier to retailers selling merchandise in Canada with the launch of its Vancouver warehouse. Vancouver joins Shipwire’s existing Canadian distribution center in Toronto.
With a few clicks on Shipwire.com, retailers and their customers can seamlessly place orders through the retailer’s existing e-commerce website. Shipwire then automatically determines the best warehouse to ship the order from — either Los Angeles or Chicago in the US or Vancouver or Toronto in Canada. Read more
If you are looking for an alternative to a credit card or bank wire to fund your Shipwire account, PayPal® is an alternative. Shipwire will pass along PayPal usage fees to Merchants that use PayPal to fund their Shipwire accounts. For many international merchants this can represent a substancial savings on the convenience of using PayPal. Read more
Shipwire offers warehouses in the U.S. and Canada. In Canada we offer warehouses in Toronto and Vancouver. There are many benefits gained by leveraging Shipwire’s Canadian warehouse network to power your business. Read more
Shipwire has implemented a new Shipping Preferences option that allows merchants to greatly improve the handling of their outbound shipping by applying rules and preferences to inbound orders. Now if you want to hold any order over $200 in value, so that you can approve it after reviewing it, you can. Read more
Shipwire Engineering has been very busy adding new features that have been requested by merchants. A few Shipwire merchants that manage hundreds of SKU’s across multiple warehouse requested that we make editing and managing characteristics of products easier. Shipwire software engineering has responded. Check out our new Product Wizard by logging into your shipwire Account -> Store -> Add Products -> Product Wizard Tab. Read more
Football playoffs are upon us, and the Superbowl is looming large for many sports fans. Every January we can rest assured that there will be big screen TVs tuned in across America trying to figure out what was more exciting, the games or the commercials. However, if you are not careful, you just may miss another annual tradition in shipping.
January marks the return of the annual shipping rate increases from FedEx, UPS and the other parcel carriers. The annual carrier rate hike typically gets very minimal press or analyst exposure outside the shipping and logistics industry. That said, forums and blogs with retail business readership tend to heat up, and many business owners take a second look at their carrier account “discounts”. At Shipwire, we see business discounts as a distraction at best and clearly the wrong place for retailers to be focusing their attention. True shipping cost savings are not found in a carrier discount – they are found by locating inventory closer to your customer and gaining economies of scale. Read more
January 18, 2008 Concerns about global warming and finite fuel sources have many consumers and business owners concerned about the impact of the products and services they consume. For retail merchants, the bottom line and the environmental impact are intertwined and directly correlate to product shipping costs. For purposes of this article we’ll ignore manufacturing, which should be evaluated on a case-by-case basis. Absent manufacture, a retail organizations’ major environmental impact is the carbon footprint of their storage (warehouse) and shipping (order fulfillment and delivery). This article seeks to call out a few relatively simple changes that will be better for the environment, customer relations and your businesses’ bottom line. Read more
Shipwire, Inc., the leading provider of Internet-based inventory storage and order shipping services, today released a complete set of “Real-Time” connection features for Yahoo! Merchant Services (formerly Yahoo! Store). Yahoo! Merchant Services customers can now fully integrate their Yahoo! Store with the Shipwire Store-Sell-Ship™ Platform. Read more
Shipwire’s goal is to let retail businesses focus on growth by removing the hassle of shipping and storage. It is time that cash-strapped Web retail businesses had a global network of warehouses that can be plugged into their Web sites with no up-front fees, no long-term contracts and straight-forward storage and shipping pricing.
The small business Web retail revolution has been evolving for 10 years.
Shipwire gives struggling drop shippers an easy path to business growth.
“Drop Shipping” is when a web retailer populates an online store full of another companies products. When the order is placed through the drop shipper’s website, the order is routed to the company with inventory which handles shipping and fulfillment. Drop Shippers are a “middle wo/man” who makes very small amounts of margin and often times have to handle the customer support when there are shipping problems.
If you are a struggling drop shipper. Here is an easy way to gain significantly more margin, leverage the online store you have struggled to develop and drive traffic to and still not experience the frustrations of inventory storage and shipping. Read more
A trend that we’re monitoring at Shipwire is the growing pattern of international customers buying from U.S. merchants and the frustrations merchants have fulfilling this demand. If you go to the eBay forums you’ll see all sorts of seller frustration for fulfilling orders to Canada and Europe.
Today Shipwire announced the addition of our first International warehouse – Toronto, Canada. Our in-the-news section has a few links to some of the news outlets which covered and discussed the release.
At Shipwire, we are really excited about what this means for our merchants and their businesses. The addition of the Toronto warehouse allows Shipwire customers to fulfill Canadian orders locally, without sending orders through customs on a per-order basis. Shipwire merchants can now easily move product in bulk into Canada so that Canadian orders can be fulfilled faster, more accurately, with lower per-order shipping costs and without the risk of clearing the customs nightmare on a per order basis. The Toronto warehouse allows Shipwire powered merchants to introduce their products to a whole new market (Canada) without any up-front investment in expensive warehouse and employee infrastructure. We think that is pretty cool.
Shipwire has expanded its warehouse network to include Toronto and Vancouver.
This should interest you, whether you are already selling in Canada or are ready to expand your business into Canada.
If you already sell in Canada, plug into Shipwire to reduce hassles, control costs and grow without significant capital investment. Don’t take our word for it check out what one of our customers says in the Wall Street Journal. We have more success stories in our case studies page.
If you are not yet selling in Canada, plug into Shipwire and get:
We offer a Free Trial. Sign-up without a credit card and look at our application.
If you would like to speak to a Shipwire representative please contact us.
IF you would like more information on moving product into Canada: See our recent blog posting; comment in our forum; or, see our helpful instructions on registering your business with the Canadian Revenue Agency in our help center under “Advanced Use”.
In 1997, then Chairman of the Joint Chiefs of Staff, General John Shalikashvili, issued a ground-breaking position paper. “Vision 2010,” as it was called, described the future of the military in the post-Cold War world. Regarded then and now as a landmark statement, the paper tried to enumerate the future of the armed services in a new world where, in contrast to the past, when there were a number of hard targets, including, principally, the Soviet Union, the enemy was now ambiguous and the need for mobile logistics and shipping capability greater than ever before.To be sure, General Shalikashvili and the other authors of that report devoted a considerable amount of attention to the vital role of logistics in the new post-Cold War world. Sounding like the logistically astute CEO that he was, Shalikashvili envisioned a future of “total visibility of all people and materiel, so as to instill confidence in the troops with definite information about when and where goods would be delivered [my italics].” The logistics guesswork and improvisation of the past was unacceptable. Read more