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Expanding your business to Asia-Pacific markets can be a bit more work, but it’s profitable! There’s high demand in China for foreign goods, yet obstacles faced while entering the market might cause some merchants to think twice — but no more.

Now is the perfect time to look at Hong Kong fulfillment to get your foot (and products) through the door to China. Here are 5 reasons why:


1. Chinese ecommerce is exploding

China is quickly on its way to overtake the title of the world’s largest online shopping market. In Q3 2012, the total transactional value of all Chinese ecommerce was USD 319 billion, averaging about $40,000 spent per second. Taobao, China’s largest C2C site (analogous to eBay) generates about 50,000 transactions per minute! It is predicted that China’s ecommerce (including B2B transactions) will top 30 trillion yuan (USD 4.89 trillion) by 2020. And with the number of Internet users increasing exponentially each year, this means more and more customers will be going online to purchase their favorite products.

china ecommerce
(source: We Are Social SG)
 

2. They have major buying power

While the majority of online shoppers are 25-35 years old, China is also home to around 5 million online shoppers over the age of 50. Online shopping is the fastest and most convenient way for Chinese netizens to get foreign products that aren’t readily available locally. A report from the CNNIC (Chinese Internet Network Information Center) shows that the top 5 categories of overseas purchases are: clothes, cosmetics, milk powder, electronics, and home furnishings.

china ecommerce

china ecommerce
(source: Alizila)
 

3. They like to shop on mobile and online

Mobile shopping is also gaining ground in China. Some 388 million Chinese netizens access the Internet via their mobile phones while 380 million access the web via desktop computers. Just as the number of Chinese internet users are increasing, those online are also increasingly comfortable making purchases through the apps on their mobile devices: Just last year, 13.2% of online shoppers used their phones to buy things, compared to 12.1% the year before.

What does this all mean? Ecommerce in China is booming, making China a perfect target market for businesses looking to expand globally. The graph below shows that almost 58% bought foreign goods but through a Chinese website, as compared to 30% who purchased directly on a foreign website.

china ecommerce
(source: Alizila)

Why does this concern me? Merchants should consider making their goods available via Chinese marketplaces and using or selling through local ecommerce storefronts. Shoppers often prefer to buy from these local websites because transactions are easier to make. Most shoppers use (and often only own) credit cards that are widely accepted within China and nowhere else. The most commonly accepted form of plastic in China is UnionPay, a Chinese credit card company. Even though Chinese shoppers are less inclined to buy directly off a foreign website (due to restricted payment options), that doesn’t stop their growing demand and love for foreign brands, which they perceive to be of Chinese ecommerce giants offer options to sell on their platform through your own storefront or list your products in their existing online department stores. Larger businesses should consider Tmall.com (it has 39.9% market share in China), and smaller businesses may want to take a look at Taobao.com.

Expanding in China isn’t as simple as listing your products for sale and getting all the web copy localized. Check out this Asia shipping white paper that covers cultural nuances and lessons that retail giants like Coke and Best Buy picked up in their missions to expand into China, and how to overcome some of the challenges of expanding into Asia-Pacific.
 

5. How can I get there?

What better way to enter the market than by having your goods warehoused in Hong Kong, the preferred hub of international trade. The time and money you’ll save in terms of fulfillment (versus pricey courier fees and longer shipping times) can help reduce the costs of expanding globally. Having your products in Hong Kong generally means fast shipping to nearby locations like Singapore, Taiwan, Japan, and Korea. By making the move to expand in China via Hong Kong, you’re really making the move to expand to Asia-Pacific.
 

To learn the next steps on growing your business across the Pacific, read more about importing to Hong Kong or contact our team with any questions about how to get there.

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closedsign1Google reports that On November 20th, 2013, it will shut down Google Checkout. If you’re a Checkout user, read this support article for details about how to remove it from your website, etc. Shipwire will be keeping track of changes here.

You could be affected in one of the following ways:

      • Merchants selling digital goods may transition to Google Wallet for digital goods
      • Merchants selling through Google-hosted marketplaces (e.g. Google Play) will be unaffected
      • Merchants selling physical goods will need to switch to third-party alternatives (see below)

Shipwire customers currently using Google Checkout as a shopping cart should begin researching an alternative. To help the transition, here’s a list of carts that are already integrated with our platform; Paypal IPN is likely a strong option.

For questions about Google Checkout removal, contact Google. For questions about other cart integrations, contact us.

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Shipping to russiaOur last post on shipping to Russia generated a lot of interest and feedback from readers. Recently there’s been more news about the latest shipping situation as Russia struggles with keeping up with about 500 tons of undelivered mail and packages sitting, waiting to get through customs at Sheremetyevo International Airport in Moscow. In fact, it’s gotten so swamped that they declared an embargo on inbound international mail in early April.

We’ve heard stories about 2-3 month delays, missing packages, chargebacks, unhappy cancellations, and folks in Russia joking about bribing their local postal workers just to get their items released.

Here are some stats from Shipsurance for shipments to Russia for 10/1/2012-4/1/2013:

  • There is a 205% increase in the amount of lost claims from the same time period last year
  • During this time period, the dollar amount of lost claims increased by 220%
  • Insured shipping volume has only increased by 33%
  • 98% of reported problems are lost packages while 2% are damaged packages
  • 88% of these shipments were sent via First Class Mail

As merchants who want to provide goods to wherever your customers are, this can create a big headache. Obviously, you want to avoid getting bad reviews due to circumstances that are out of your control. It may take some magic powers to get through this hassle free, but we want to help make it a bit easier if you choose to continue selling to your Russian customer base.

Here are 7 tips to keep in mind when shipping goods to customers in Russia:

  1. Ship via registered mail and always opt in for tracking information services (not just delivery confirmation). Insurance is a good idea too!
  2. Request a business/corporate address when shipping to individuals, if available.
  3. Fill out the appropriate customs forms.

    • For dutiable DHL shipments, here are some customs guidelines. According to DHL’s documents, non commercial shipments with a Customs Value (i.e. Goods Value + transport) over US$ 1,000.00 are treated by Customs as commercial shipments.
    • USPS online customs form generator. The common consensus from our readers’ comments is not to use USPS First Class Mail — they’ve had numerous bad experiences and recommend at least Priority Mail service plus tracking.
  4. Keep in mind maximum declared value and dutiable costs, but be honest. This article breaks down the allowed monthly limits by type of parcel and percentage of duty and taxes charged thereafter. Depending on whether the recipient is a private individual or legal entity, the customs benefits will range from 200-1000 Euros.
  5. Announce reasonable delivery times on your website. If you list estimated shipping times, it’s better to be generous with your estimations so customers don’t feel duped, start complaining or asking for chargebacks if they don’t receive their items by your stated terms. The reality is closer to anywhere between 4-6 weeks.
  6. Always fill out CP72 form (CP72/2976A Customs Declaration Dispatch Note) neatly, especially Total Value and Insured Value lines. You can utilize the USPS Online Customs Form tool.
  7. Understand what is or isn’t allowed to be shipped to Russia. Here’s a list of prohibited items as declared by the Russian Post.
  8. Bonus:Automate what you can. Shipwire takes care of customs paperwork for international shipments for you, but in order to make it a smooth process, make sure that the values in your Shipwire account are accurate. You also have the option of attaching your own paperwork if you wish, instead of using the ones Shipwire prepares for you.

Wherever you choose to expand your customer base, Shipwire will be here to make shipping one less headache to worry about. Did we miss any key items or tips? Share your expertise and experience in the comments below.

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Shipwire is constantly working on our APIs and and we have a few Tracking API updates for you:

Tracking API

  • Shipping warehouse name
  • Delivery status (for trackable orders)
  • Delivery dates (per trackable shipment)

Documentation and sample responses with this information can be found on our tracking API documentation page (look for the “warehouse”, “delivered”, and “deliveryDate” attributes).

Feel free to comment on this blog post if you have a recommendation for more API features to embed shipping and order fulfillment functionality into your application.

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#MUS13

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It’s been a few weeks since the Marketo User Summit took place in downtown San Francisco, the largest Summit yet with approximately 2,800 current and prospective users in attendance. The theme for this year’s conference was “A Brave New You,” with various Marketo experts and industry thought leaders speaking on our abilities as individual marketers within the Marketing Nation.

Marketo User Summit 2013

Now that the keynotes and breakaway sessions are over, I’ve had some time to mull over my thoughts from the Summit. Here are a couple of takeaways I think are worth mentioning from the conference:

1) Marketing automation is not a replacement technology

Marketing automation is a great way to take control of the customer experience, measure marketing ROI, and drive revenue, but marketers need to remember that automation is only a portion of their customer experience strategy. When it comes to marketing automation, creating and keeping content relevant is key–especially as what is “relevant” is always evolving.

As marketers, we have the ability to know what content people are interested in by what they look at and click on, or understand important details about a person’s buying behavior (i.e. see who wants to talk to sales and who doesn’t, or see who likes to correspond via email and who likes speaking to someone directly)– Always keep these things in mind when you’re building your campaigns.

2) The importance of social marketing – B2B still means people to people

Social marketing grants your customers a forum for open communication with your company and allows you to stay engaged, get to know your customers as individuals (not just a company), and find out what their needs are. After all, marketing is about addressing people and problems, not just the product, so find out what people are saying and respond to it.

When you post content, encourage readers to share it. Social media “shares” and “likes” give direct insight to who your influencers are and enables you to reward them for speaking positively about your company. Providing quick social share buttons with your content make the task of sharing easier and the act of sharing more likely to occur.

During the Summit, many of the speakers were encouraging attendees to post their learnings on their social media pages. If you were questioning the impact of social media, it was made a little more evident when #MUS13 started trending on Twitter that week.

3) Get to know the people behind the titles/company

People shouldn’t just be viewed as “leads” or “contacts.” More often than not, a sale involves interaction with more than one person at a company, each with their own unique buying journey. Maintain quality engagement with each person individually and track your progress through lead scoring in your marketing platform. The key is to know the people behind purchasing decisions and help prepare them for a sale.

With all the marketing tools currently available to us, we as marketers have the ability to be change agents in our companies and industries. As Phil Fernandez, CEO of Marketo, puts it: “You are moving your industries forward. We’re calling this the Marketing Nation– the network that allows you to help your companies and organizations go from good to great… You are pioneers in changing yourselves, your business, and your careers.”

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Same day deliveryOver the past few years, the boom in popularity for online retail and ecommerce sites has become telling of the evolving wants and needs of today’s shoppers: We want to shop for goods in an effortless and convenient way. And what’s easier than having goods delivered to your front door after a quick browse through a site and a few clicks of your mouse? Businesses have already started to figure out the answer to this: Not only do we want to shop for goods in an effortless and convenient way but we want them now.

Many physical retailers and brick and mortar shops are using ecommerce as a cost-effective solution for company expansion in order to fight off quasi-extinction and compete with large online retailers which offer more flexibility and product variety than brick and mortar stores. With the rising popularity of online shopping, the urgency for effective, fast, and inexpensive shipping solutions has become a significant factor in a company’s online success.

Competitive shipping options have been an important feature for online stores in order to survive in the increasingly-competitive online shopping market. For a while now, “free shipping” has been a popular solution for attracting new customers while keeping current customers loyal, but the needs of the on-the-go consumer are ever-evolving. Today, companies are realizing that simply offering free shipping is no longer good enough to keep consumers happy; it has become so widely used that it is now virtually expected. Both large and small ecommerce sites are continuously vying for top spots in the online retail arena and many are learning that “same day delivery” may be the new answer to their success and survival.

Beta programs for same day delivery, like Amazon Prime Local Express Delivery, eBay Now, and Walmart Same Day Delivery are all testing out the same premise for a new trend: expedited shipping services that enable a customer to order a product and have it delivered to their door within the same day or even hour. While the current beta programs have limited service areas, early cut-off times for ordering, and select items that are available through the service, same day delivery has the potential to revolutionize the shipping industry and become the new standard that online consumers will expect in years to come.

So what’s forecast for the shipping industry? Same day shipping doesn’t just appeal to a specific niche group — last minute shoppers, busy parents, the car-less, and recluses everywhere all have a common need for fast, easy, and hassle-free shopping experiences. And as the demand for same day services grows, shipping companies will be able to develop more efficient and cost-effective systems to provide service to more areas and extend cut-off times with even faster deliveries.

Some call this a threat to retailers and they may be right. Services evolve just like products do, and standards for shopping online will be raised once again when someone gets same day delivery right.

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WooCommerce fulfillment

Another week, another new ecommerce fulfillment integration. We are happy to announce an integration to help you with your WooCommerce fulfillment. This integration is released by SkyVerge and supported by WooThemes, the developers behind WooCommerce. You can see our help page for this release, including installation instructions, in our WooCommerce Support Center page.

Easily display real-time shipping quotes during checkout, then automatically export the customer’s order to Shipwire after it’s processed. Inventory and Order Tracking information can be updated automatically on a recurring schedule and order tracking information is available on the Edit Order page to see the status of every order placed.

Integration Features

  • Show real-time shipping rates directly from Shipwire
  • Automatically push orders to Shipwire for fulfillment and shipment
  • Automatically update inventory and tracking information on a recurring basis (e.g. every 5 minutes)
  • See order and tracking information for every order right on the Edit Order page
  • Receive email notifications if an order fails to export or encounters an issue that prevents it from being shipped.

There’s comprehensive documentation available to walk you through the setup process and explain all the different settings, and support is available 24/7 via support.woothemes.com.

The Shipwire integration for WooCommerce is available for purchase on WooThemes.com for $99.

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