Shipwire provides efficient and transparent order fulfillment services so that your operations run smoothly. The result is a mutually-beneficial partnership that will last for years to come. To ensure this, we have developed receiving best practices that get your product to the available-for-sale stage quickly, reliably, and cost-effectively.
By following these Receiving Best Practices, you can eliminate receiving delays at the warehouse and allow your Shipwire warehouse to provide expedited service levels. Our goal is to get every product available for sale with no errors and in the least amount of time. By doing your part you can reduce the time it takes for us to process your inbound receiving, and avoid unnecessary charges, errors, and delays.
On this page
- Receiving checklist
- Inbound shipping insurance for receivings
- How Shipwire receiving works
- Speeding up receiving
All Shipwire receivings must follow Standard Receiving guidelines. Following these guidelines will ensure optimized processing for your inventory.
- A Standard Receiving is a receiving that meets guidelines listed below, and does not require container unloading.
- A Non-standard Receiving is a receiving that either does not meet the guidelines below, or requires container unloading.
To be considered Standard, a receiving must:
|Have a Receiving Order (ASN) created for it||Learn more|
|Arrive with tracking information||Learn more|
|Arrives properly labeled and packaged||Learn (labeling)Learn (packaging)|
|Arrive with the products listed on the ASN||Learn more|
|Arrive free and clear of customs, duties, and tariffs, with correct Importer of Record & Tax ID information||Learn more|
|Arrive at the pre-scheduled appointment date/time||Learn more|
When a receiving does not meet guidelines, we must follow non-standard operating procedures to ensure your inventory is successfully processed. Receivings that do not follow these guidelines will incur the following additional costs depending on the level of complexity of the receiving:
2-5 business days
2-10 business days
assessed based on additional work required
We recognize there are times when parts of this process that are outside of your control (e.g. supplier labeling) and we provide Projects to help. In some situations, a project may be required to process a receiving (e.g. products arrive with no distinguishing labels or bar codes). For more information, contact our Care team.
Inbound shipping insurance for receivings
Inbound shipping insurance is the best and only way to mitigate against loss during receiving.
If you encounter receiving problems, they must be resolved through inbound shipping insurance. In the event of inventory loss due to inventory count inaccuracies, inaccurate inventory counts during receiving, or inventory count inaccuracies at any time that Shipwire is in possession of inventory, or if there is any discrepancy between what is expected, and what is actually received, you agree that filing a claim with your inbound shipping insurance provider is your only recourse, and that Shipwire has no liability therefore. Because Shipwire does not offer inbound shipping services, we are not liable for inbound shipping and recommend inbound shipping insurance in case of problems. For more information see Section 11.3 of our Terms of Service.
How Shipwire receiving works
Why does Shipwire take 2-5 business days to receive my product?
Receiving provides the setup for all other warehouse activities. Problems related to receiving affect the entire operation. Therefore Shipwire utilizes a methodical, repeatable, and scalable process that is constantly being refined. Our success depends on the information about the incoming inventory that you communicate to us prior to delivery. This allows the inbound operation to pre-assign storage locations, make better use of resources, and move inventory as efficiently as possible.
Once the inventory arrives at the warehouse dock, we start a process to move a small quantity of items to a forward pick location. The remainder is then moved to bulk storage locations.
A fast-shipping product will require a reserve location close to the forward pick location, because it will replenish more frequently. A slow-shipping product may be located farther away. The replenishment process is critical to the efficiency of the picking team, and can be time-consuming. Waiting for restocking causes unwanted delays and extra handling.
Shipwire technology considers cube, demand, space available, and size in order to balance storage & handling costs, and service levels across all of our customers in real-time. We constantly balance picking efficiency gains against replenishment labor. We also lower your processing costs by intelligently combining stock putaways with stock pulls during the same trip.
Note: new inventory may also have additional considerations, such as weight and measure, and creation of new forward pick locations.
How can I speed up Shipwire receiving?
Remember, problems related to receiving affect the entire operation. Rushing the process will have negative consequences sooner or later. You can help avoid issues by:
- Ensuring that your inventory meets the receiving guidelines outlined above
- Working with your supplier to minimize projects at the time of receiving
- Providing the Shipwire customer care team with accurate, detailed, and long-term demand forecasts
As your business grows, we understand that you may need faster receivings intermittently, or on an ongoing basis. Shipwire offers two ways to achieve less than 2 day turnaround:
- Projects: In the event that you are expecting large blasts of B2C orders, for short periods of time, our team can work with you to temporarily dedicate a portion of our warehouse and staff to your needs.
- Cross dock: A cross dock is where inventory is received and sorted on the receiving dock, and then transported directly to an outbound dock. No staging, inspection, or storage are required. The standard putaway, replenishment and picking processes are shortened. Our team can permanently dedicate a portion of our warehouse and staff to your needs.
Additional fees apply. Please contact our care team for a quote.