What if I need higher amounts of items, space or SKUs then these plans provide?

No problem, you can Customize any plan to suite your needs exactly.

What happens if I ship more items than are included in my plan?

Shipwire will simply charge you for the handling incurred on any items over plan, similar to how Shipping charges are incurred. All Shipwire plans specify an a-la-carte handling fee, applicable on any item sent when you are over your plan limit. This rate will be determined by your specific plan selection. It starts at $3.50 for the smallest plans, and decreases in price for larger plans. You can review your plan’s additional item rate by going to My Account -> Account Setup -> Shipping Your Goods.

Can I upgrade my plan at any time?

Yes, Shipwire allows you to upgrade your plan at any time. All plan upgrades will take place immediately and your account will be billed appropriately. All plan downgrades will be scheduled and become active at the beginning of your next billing cycle. Upgrades can be reverted within twenty-four hours from submission. Downgrades can be reverted anytime before your next scheduled billing date.

What payment methods do you accept?

You can pay your account with PayPal, by credit card using Visa or MasterCard, or transfering money directly from your bank account.

Where are your warehouses located?

We currently have warehouses in Chicago USA, Los Angeles USA, Nevada USA, Vancouver Canada, Toronto Canada, and UK. Check back often as we are aggressively adding warehouses to our global network.

What if I need support?

Prompt Email support is always free. Additionally, premium Support Plans are also available.

I still have a few questions.

Feel free to Contact Us using our simple email form or call us at 1.888.SHIPWIRE.

I’m still confused, how does Shipwire help my business?

Check out How it Works for a breakdown of the Shipwire service and how we can help you grow your business, cut costs and save time.

What are your packaging options?

We always offer free basic packaging. View all our Packaging Options to see all the packaging products.

Exactly what types of shipping options do you support?

Here is a breakdown of all the Shipping Options.

What if I want to use Shipwire with my online cart or existing inventory software?

No Problem, we already work with over 30 Online Shopping Carts and that number is growing every month. We also offer a number of developer tools through our Developer Network that allow you infinite customization possiblities.

Who is behind Shipwire.com? Why should I trust you with my business?

We have over 10 years in the logistics business. View our Who Is Behind Shipwire page to see how we literally Wrote the Book on storage and shipping.