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Shopify

About

Shopify is a hosted ecommerce platform in use by over 100,000 merchants from small to large. Shipwire has built an integration via an App available in the Shopify App Store.

Connection Information
Who developed integration: Shipwire
Support Contact: Website
Status: No known issues

 

Important note for merchants using the built-in Shopify integration
We released a brand new App in the Shopify App Store on July 21, 2014. If you are using the built-in Shopify integration, please click here for more details, including information on how to migrate.

 

On this page

 

Features

Order Entry – Orders are submitted to Shipwire from your e-commerce store automatically via our Order Entry API. Once your online store receives an order, Shipwire takes care of the rest.

Order Tracking – All tracking information related to completed shipments is pushed automatically, including tracking information.

Inventory Status – Inventory counts are synced with your store from our warehouses.

Shipping Rates – Obtain real-time shipping rates at any time during checkout. Shipwire will return the most cost-effective rates, choosing from the best warehouse, packaging, and carrier available based on your Optimizer preferences. Please note this feature requires access to Shopify’s Carrier Services API, which is not included in all Shopify plans.
 

Connecting Shipwire with Shopify

Follow these steps to connect your Shipwire account with your Shopify store.

  1. First, if you would like to include real-time shipping rates from your Shipwire account in your Shopify checkout, you will need to determine if carrier-calculated shipping is activated within your Shopify account. Go to Settings > Shipping in your Shopify control panel and scroll down to the “Carrier calculated shipping” section. If you encounter the following yellow notice that states “Your current plan doesn’t support carrier-calculated shipping”, then you will need to contact Shopify Support to switch to a plan with the Carrier Service API enabled before continuing with installation. If you do not see the yellow notice, then you are all set and may continue with the instructions.
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  3. Visit the Shipwire App page in the Shopify App Store and click “Get App”
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  5. If you are not already logged in to your Shopify store, you will be asked to enter your store URL and login information
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  7. Once logged in, you will be presented with the option to either create a new Shipwire account by filling in your details, or, if you have an existing account, click the blue “Login” text to the right by “Already have a Shipwire account?”
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  9. Provide a name for the connection (if you have more than one Shopify store, this will help you distinguish between them in your Shipwire account), and choose the specific features you would like to enable, and agree to the terms. “Fulfillment service” should be checked if you plan to use Shipwire to fulfill some or all of your orders. Checking this does not automatically tag your products for Shipwire fulfillment, it just surfaces Shipwire as an available fulfillment method within Shopify. You will need to select which products you would like Shipwire to fulfill. For “Carrier service”, if you do not use Shipwire to fulfill all of your products, you may want to uncheck this feature, as there is not currently a way to blend shipping rates when some items on the order are being fulfilled by Shipwire and others are not. Checking “Carrier service” allows you to present Shipwire-provided rates to your customers at checkout. Shipwire quotes shipping costs from the warehouse containing inventory closest to your customer, in the correct box size, and also shops rates across all available carriers to return the best rates for each service level (ground, 1 day, 2 day). The service allows you to add or subtract a certain dollar amount or percentage from the rates returned. Shipwire rates will only be included in your checkout flow when products that have been marked for fulfillment by Shipwire are included in a customer’s cart. The “Display messages on packing list” option will cause the contents of the Shopify “Note” field on orders to show on the packing list printed at one of our warehouses. This is great for including gift messages.
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  11. Confirm installation of the App with Shopify
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Setting up carrier-calculated shipping

As long as you had the “Carrier service” feature checked when you installed the Shipwire App, you will have had a new Shipping Rate named “Shipwire App” added to your store for each region. This is visible at Settings > Shipping in the Shopify control panel. We recommend deleting any other rates (click the rate and then click the “Delete rate” button) so that the only options presented are Shipwire-provided rate quotes. Also, if you would like, you may add or subtract a certain amount from the Shipwire-provided rate quotes by clicking the “edit” link next to the rates for “Shipwire App”.

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IMPORTANT: For best results, do not mix the Shipwire rating module with Shopify’s carrier specific modules (FedEx, UPS, USPS). The carrier-specific modules do not have the concept of multiple warehouses in multiple countries and can only generate a single price from the location you have designated in your Shopify store.
 

Configuring Shopify products for Shipwire fulfillment

Now that the Shipwire App is installed, you can configure individual products to be fulfilled, as well as set product inventory levels to be kept in sync using the Shipwire real-time inventory service.

IMPORTANT: You must add products to Shipwire before creating products in Shopify. Shopify verifies the existence of product SKUs in your Shipwire account when creating or updating a product that uses Shipwire for fulfillment. Please see the Configure and store product section of our support area for more details.
 

New products

  1. Use the left navigation bar to to select the Products tab. If you have not created a product, do so by clicking the Add a product button and proceed to the next step. You may also click the Import products link below it to upload a CSV spreadsheet.

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  2. Scroll to the Inventory & variants section, which is part of the Add a product workflow. Under “Fulfillment”, select “Shipwire App” from the drop down menu. If you would like, under “Inventory policy”, you may choose “Shipwire App tracks this variant’s inventory”. Then click “Save and close”. If you choose this, your product inventory levels will be updated on an hourly basis with a real-time count from your Shipwire account. In between updates from Shipwire, your product will use Shopify’s inventory management system to ensure that it’s not oversold.
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Existing products – change individually

  1. If you added products to your Shopify store before installing the Shipwire app, you may set products to be fulfilled by Shipwire individually (by individual product variant), or you may do so in bulk (the next section covers this). You will see your products displayed like this in the Inventory & variants section. To begin enabling Shipwire fulfillment for a specific product, click the Edit button to the right of it.
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  2. In the Edit Variant popup window, find the fulfillment section and use the drop down menu to select “Shipwire App”. If you would like, under “Inventory policy”, you may choose “Shipwire App tracks this variant’s inventory” (more details about this in step 2 above). Click to Save or Save and close.
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Existing products – change in bulk

To change your products in Shopify to be fulfilled by the Shipwire App in bulk (all at once), you may export all your products to CSV in the Shopify control panel, modify the file, and import back into Shopify.

  1. First, in your Shopify control panel, go to the Products page.
  2. Click the “Export” button at the top of the page
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  4. Select to export all products and click “Export products”
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  6. Check your email for a link to the product file and download
  7. Open the CSV file and modify the “Variant Fulfillment Service” column. You will want to set the value to “shipwire-app” (without the quotes) for all products that Shipwire will be fulfilling (the associated SKUs must already exist in your Shipwire account). If you would like your Shopify product inventory to be managed by the Shipwire App, also change the relevant rows in the “Variant Inventory Tracker” column to “shipwire-app” (without the quotes). Note: If you are migrating from the built-in Shopify integration and have Shipwire fulfill less than 100% of your products and would like a quick way to update them all to use the new App, use the auto-filter feature in Excel to filter the “Variant Fulfillment Service” column to only show rows equal to “shipwire” (the fulfillment name of Shopify’s built-in Shipwire integration). You may then type “shipwire-app” in the first row and copy and paste that in that column for the rest of the rows without any chance of accidentally changing the fulfillment selection for any non-Shipwire fulfilled products. The same may be done for the “Variant Inventory Tracker” column. Here is a guide on using auto-filter in Excel.
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  9. Save your modified CSV file as a new filename, such as “products-updated.csv”. Do not overwrite your original product export file, as you may need it if you made any mistakes while editing the file.
  10. Return to the Products page in the Shopify control panel and click the “Import” button at the top of the page.
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  12. Click browse and select your modified CSV file. Check the “Overwrite existing products that have the same handle” option. Click “Upload file”.
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  14. The next page will show a message stating: “Importing will overwrite any existing products that have the same product handle.” Confirm all looks correct and click the “Start import” button. Wait for the import to complete and confirm that no errors occurred (You will be given a summary report. If you miss it, click “Import” and it will show the results of the last import at the top of the page.)
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Sold line items

  1. Now that you have enabled Shopify products to be fulfilled by the Shipwire App, you must instruct Shipwire to fulfill products when they’re sold. Once you’ve received a new order after having switched your products to being fulfilled by Shipwire, use the left navigation bar and select the Orders tab. Search the Fulfillment Status column to find an order status that says Not Fulfilled. Click the corresponding hyperlink (found in the Order column).

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  2. At the top of the page, click the Fulfill items button and Shipwire will be alerted to fulfill the order. You can view the details in the History section below.

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Manual vs automated fulfillment

  • The default in Shopify is to require merchants to manually submit orders to a fulfillment provider. If you would prefer to have your successfully paid orders automatically sent to Shipwire for fulfillment, go to Settings > Checkout in your Shopify control panel. From the Checkout page, scroll down to the section entitled Order processing. Under the heading “After an order has been paid” select the option: Automatically fulfill all of the order’s line items.. If you would like Shopify to send a message to your clients once the order has been shipped by Shipwire and includes a tracking number, check the box for “Notify customers of their shipment via email.” Click Save. Shopify has more information on their Fulfill an order support page.
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Shipping notifications

  • The Shipwire App will send an order update to Shopify once the order has been shipped and has a tracking number associated with it. The default in Shopify is to send an email to your customer with this Shipping confirmation and tracking number. If you would like to modify this behavior, please see this Shopify support page.

 

FAQ

Q.I selected to have the “Carrier service” feature enabled during installation, but shipping rates are not displaying at checkout and I can’t see a Shipwire rate under Shipping Rates in the Shopify control panel. What is wrong?

A.The carrier service feature requires access to Shopify’s Carrier Services API, which is not included in all Shopify plans. If Carrier Service is not enabled on your store, then we will not be able to provide shipping rates. To determine if this is causing your issue, go to Settings > Shipping in your Shopify control panel and scroll down to the “Carrier calculated shipping” section. If you encounter a yellow notice that states “Your current plan doesn’t support carrier-calculated shipping”, then you will need to contact Shopify Support to switch to a plan with the Carrier Service API enabled. Once you have access to the Carrier Service API for your store, you will need to uninstall and reinstall the Shipwire App to enable this feature.

Q.Can I have multiple Shopify stores integrated with one Shipwire account?

A.Yes. Simply install the Shipwire App in as many Shopify stores as you would like. There are no other special considerations to take into account, and a good number of merchants are doing this already.

Q.Can I take pre-orders with Shopify for inventory not yet at Shipwire?

A.Absolutely. Simply check the “Allow users to purchase this item, even if it is no longer in stock.” box when adding/editing a product in Shopify, along with choosing “Shipwire App” for fulfillment. When the order is sent to Shipwire, if it is not yet in stock, it will go into a Backorder status and be shipped out as soon as stock is received. Also, to avoid having your customers charged until the orders are ready to ship, we recommend following Shopify guidelines outlined here.

Q.Can I have Shipwire fulfill some products, and fulfill other products on my own or through a supplier/dropshipper?

A.Yes. When Shopify receives an order with products going to multiple fulfillment parties, the Shipwire App will only retrieve the portion of the order with the products that you’ve set for us to fulfill. Shipment/tracking updates will happen as usual.

Q.How do I turn off rating (how do I uninstall the App)?

A.If the App was installed with “Carrier service” checked, and you would like to turn this off, this currently requires uninstalling the App, and installing again with Carrier Service unchecked. To uninstall, go to the “Sell” tab in your Shipwire account and click the “Configure” button for Shopify. Then remove the individual store connection by clicking the “X”. Then go into Apps in the Shopify control panel and uninstall the Shipwire App. Then you will be able to reinstall from the App store.

 

Troubleshooting

Problems sending orders to Shipwire

  • Check if your store is configured correctly by signing in to your account and reviewing the instructions under the Sell tab.
  • TIP: Orders received on Shopify from before the products were marked as fulfilled by Shipwire cannot later be pushed to Shipwire. Only orders taken after Shipwire is properly configured, and the products in the order are already marked as fulfilled by Shipwire in Shopify are eligible to be pushed to Shipwire. If you have already received an order where one item was not marked as fulfilled by Shipwire that you would like to send, you will need to load the order manually into Shipwire or via CSV import.

Incorrect shipping types
The following can only occur if you are using Shipping rates in your Shopify store besides the “Shipwire App” ones. If you offer multiple shipping types (Shopify calls them ship_type) and orders are coming to Shipwire with the incorrect shipping type, then you don’t have the right mapping between Shopify ship_types and Shipwire shipping methods, and you need to match them.

  • For example, consider if Shopify captures an order as ‘1-Day Express’. This name (1-Day Express) doesn’t map to any predetermined mappings in Shipwire, so we’re unable to determine the shipping type and will default to Ground Shipping. For International shipping types we do not recognize, it will default to Basic International.
  • To automate accurate mapping, rename your current Shopify shipping rates to match the names shown in the example mapping below (i.e. rename ‘1-Day Express’ as ‘1 Day Service’). Once you’ve done this, check Shopify orders against how they are captured in Shipwire to be certain the shiptypes and carriers are correct. The mapping we follow is as follows:
  • Shopify rate name Shipwire shipping method

    1 Day Service

    1 Day (1D)

    2 Day Service

    2 Day (2D)

    Ground Service

    Ground (GD)

    Freight Service

    Freight (FT)

    International

    International (INTL)

 

Additional Information and Troubleshooting Tips

We have additional information and troubleshooting tips that apply to shopping cart software in general. This includes more information about how Shipwire does real-time shipping rates via service levels, inventory, and more. Please visit our Cart Troubleshooting Guide.


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