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Accounts Policy

Accounts Policy

This accounts policy (“Policy”) is incorporated into the Shipwire terms of service as published on the Shipwire website (“Terms”). In the event of any conflict or inconsistency between this Policy and the Terms, the Terms shall control. All capitalized terms not otherwise defined in this Policy will have the meaning given them in the Terms.

To stop being billed by Shipwire for storage you must not have any active inventory (including damaged or returned inventory) in any Shipwire warehouse. Fees are only assessed on products/SKUs with active inventory. If you have active inventory in a warehouse and wish to stop being billed, please outship your inventory.

Accounts in good standing with no active inventory can access your Account history or reactivate your Account.

Shipwire may terminate your Account. Shipwire may put your Account on hold.

1. Stopping Shipwire Billing and Closing Account

1.1. How to Stop Shipwire billing. Deplete (outship or dispose) all your inventory, contact customer care and your monthly fee will automatically turn off.

1.2. Limitations on Stopping Billing of Monthly Fees. Your monthly fee will continue as long as you have one or more SKU’s active in a Shipwire warehouse. If inventory remains in your Account (including returned shipments), and you wish to stop your monthly fee, you must ship the inventory to yourself, or elsewhere, by placing an order in the same manner as shipping inventory to your customers. You must submit a standard order, and use one of our standard shipping services only. You must have a sufficient Account balance for shipping the number of items.

1.3. Investigations and obligations. You will remain liable for all obligations related to your Account even after the Account is closed. You may not close your Account to evade an investigation. If you attempt to close your Account while we are conducting an investigation, we may hold your funds and inventory for up to 180 Days to protect Shipwire or a third-party against the risk of Reversals, Chargebacks, Claims, fees, fines, penalties and other liability.

1.4. Shipping History. Accounts in good standing can access their full shipping history and balance at any time by logging into their Account.

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