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Fulfillment Center Guide: Shenzhen, China

Located in China, our Shenzhen, China fulfillment center is the ideal location to receive product from manufacturers for fulfillment within China, the APAC region or cross-border. This facility serves as the the gateway to the rest of the world and has the advantage of being located in the Qianhai Free Trade Zone. Our Shenzhen fulfillment center is serviced by a high performing, experienced operations team, backed with state of the art technology to ensure optimal fulfillment.

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  • 125,000 ft2 (11,600 m2) Ingram Micro facility
  • ISO & TAPA-A certified (high security facility)
  • Free Trade Zone in Hong Kong-Shenzhen joint development area
  • Advanced warehouse management systems
  • VAT refund for China-based manufacturers (same as Hong Kong)
  • Direct consumer/retail shipments to China, APAC and beyond
  • 99.98% YTD inventory accuracy
  • ISO 9001 certified
  • FIFO capabilities
  • 12 shipping and receiving bays
  • Dedicated VAS special projects team to include kitting lines, repacking, relabeling, etc.
  • Automatic guided vehicle robots (late Q2 2018)


Available Carriers

Carrier options are identified below and continue to expand. We currently support DHL for third party parcel and all carriers for freight.

Geography Svc Mode Carrier Lead Time
Worldwide Courier DHL 2-7 days
Worldwide Postal Asendia 7-30 days
Worldwide Postal Hong Kong Post 5-30 days
HK/TW/MO + select SE Asia countries Courier SF Express 1-3 days
Worldwide Courier FedEx 3-10 days
APAC + Middle East Courier DPEX Worldwide 3-10 days


Carrier Character Restrictions

When shipping to or within China, please note the following carrier restrictions on non-Roman characters within the ship-to address. These are subject to change at the discretion of any given carrier. Roman characters are widely accepted and the recommended option as to avoid carrier holds. Note, all cities should be written in Roman characters, regardless of the carrier. Furthermore, please use standard 2-character country codes.

Character Type DHL SZ SF Express Hong Kong Post Asendia FedEx HK
Japanese, Vietnamese, Thai, etc. X X
Chinese X X X
English / Romanized X X X X X
Phone Number Required? X X Recommend Recommend X


Sending Inventory

See below for inbound scheduling information and please refer to our updated Receiving Guide to ensure inbound compliance. There are two different methods for inbound shipping. Small parcel inbound and returns need to ship to our Ingram Micro Hong Kong facility and inbound freight shipments directly to the Shenzhen facility per information below. There is a daily line haul service to Shenzhen as to prevent delays and maintain our service level agreements at no cost.

Freight Inbound Shipments (TL, LTL, FCL, LCL, ocean and air cargo)
Please schedule your inbound receiving appointment by emailing transport.cnsz@ingrammicro.com or calling +86 755 2667 9184 ext. 84926.

Facility inbound schedule: Mon to Fri 08:00–12:00 local time and 13:30–17:30 local time, Saturday and other times may be accomodated. Note, freight shipments must be scheduled at least two days prior to arrival.
Ingram Micro Shenzhen
Address1: 305, Qianhaiwan Free Trade Port
Address2: 53 Linhai Road
City: Nanshan District, Shenzhen
Postal: 518054
Country: China

Address1: 前海湾保税港区,招商305仓库
Address2: 临海大道53号
City: 深圳市,南山区
Postal: 518054
Country: 中国

Small Parcel Inbound Shipments
Please schedule your inbound receiving appointment with Ms. Apple Hon at Whreceiving.hk@ingrammicro-asia.com or +852 2564 9124.

Facility inbound schedule: Mon-Fri, 09:00-13:00 and 14:00-17:30.

Ingram Micro Hong Kong
Address1: 3/F, Goldlion Holdings Centre
Address2: 13-15 Yuen Shun Circuit
City: Siu Lek Yuen, Shatin
Region: NT
Country: Hong Kong

Address1: 金利来集团中心 3号楼(停车场5,6,8,9号货梯上楼)源顺围13-15号
Address2: 金利来集团中心
City: 沙田,小沥源
Region: 新界
Country: 香港


Just like small parcel inbound shipments, please ship returns to the Hong Kong facility per below information as the Shenzhen warehouse is located in the Free Trade Zone (FTZ), which prevents any postal and parcel courier deliveries.

Ingram Micro Hong Kong
Address1: 3/F, Goldlion Holdings Centre
Address2: 13-15 Yuen Shun Circuit
City: Siu Lek Yuen, Shatin
Region: NT
Country: Hong Kong

Address1: 金利来集团中心 3号楼(停车场5,6,8,9号货梯上楼)
Address2: 源顺围13-15号
City: 沙田,小沥源
Region: 新界
Country: 香港

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