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Packing behavior

Shipwire follows a standard process for packaging your products. To help minimize costs and prevent unnecessary errors, you should also follow our Packaging best practices.

How Ingram Micro packs Shipwire orders

The general process for Pick and Pack order is:

  1. Your order is received by the fulfillment center
  2. Your item is picked up from its inventory location
  3. The Shipwire Platform automatically selects the most optimized packaging based on the product dimension and weight (per your Product Catalog)
  4. Postage is printed for your package
    Note: Ensure the weights and dimensions are entered correctly during product configuration, since postage is based on the information entered. If your product information is inaccurate, the carrier will charge extra upon delivery.
  5. Package is shipped to destination


Types of packaging available

To provide you the best packaging options, our facilities carry the most popular standard packaging sizes. Carrying these most common standard packaging options rather than all the sizes possible helps us keep storage and overhead costs down and pass the savings on to our customers. When your order is shipped, the box size chosen is determined by the largest dimension of your product.

Example: If your product is 10″ x 5″ x 4″, the box chosen for it may be 10″ x 8″ x 6″, with width being 2″ wider. While it is not exactly sized for your product, it is still the most optimal packaging for your product and lets you offer packaging at no additional cost.


Our packaging includes all of the materials necessary to ensure we can accommodate most standard-sized products. However, in the event that your product does not fit in our packaging or where it can be more cost-effectively sent using other package types (i.e. box versus envelope, etc.), our facilities will pull from a wide assortment of speciality box sizes to find the best possible fit. Your order quote will automatically include any packaging charges, and you will also see packaging charge breakdowns on a per-order basis.

Custom and Branded Packaging

Many customers choose to use branded/custom packaging for shipments. In select facilities, we’re able to manage your custom packaging needs in-house. Ingram Micro facilities require a minimum of 4,000 orders per month per site to support custom packaging. Please note, Shipsurance is unable to support claims on orders shipping in custom boxes. Please contact our Customer Care Team to learn more at customercare@ingrammicroservices.com.

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