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Frequently Asked Questions

Q.Where do you have warehouses?

A.Please see our warehouse map. If you need a warehouse in another location please add your name to our waitlist.

Q.What if I need higher amounts of items, space or SKUs than these plans provide?

A.No problem, you can customize any plan to suit your needs.

Q.What happens if I ship more items than are included in my plan?

A.Shipwire will simply charge you for the handling incurred on any items over plan, similar to how Shipping charges are incurred. All Shipwire plans specify an a-la-carte handling fee, applicable on any item sent when you are over your plan limit. This rate will be determined by your specific plan selection. It starts at $3.50 for the smallest plans, and decreases in price for larger plans. You can review your plan’s additional item rate in your account.

Q.Can I upgrade my plan at any time?

A.Yes, Shipwire allows you to upgrade your plan at any time. All plan upgrades will take place immediately and your account will be billed appropriately. All plan downgrades will be scheduled and become active at the beginning of your next billing cycle. Upgrades can be reverted within twenty-four hours from submission. Downgrades can be reverted anytime before your next scheduled billing date.

Q.What payment methods do you accept?

A.You can pay your account with PayPal, by credit card using Visa or MasterCard, or transferring money directly from your bank account.

Q.What if I need support?

A.Prompt Email support is always free. Phone support during business hours is also free.

Q.What are your packaging options?

A.We always offer free basic packaging. View how to customize your deliver experience.

Q.What if I want to use Shipwire with my online cart or existing inventory software?

A.No Problem, we already work with over 50 online shopping carts and that number is growing every month. We also offer a number of developer tools through our Developer Network that allow you infinite customization possibilities.

Q.Who is behind Shipwire.com? Why should I trust you with my business?

A.We have over 10 years in the logistics business. View our about page see who we are and our promise to you.


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