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Frequently Asked Questions

Q.Where do you have warehouses?

A.Please see our warehouse map.

Q.What payment methods do you accept?

A.You are required to pre-pay your account in order to ship items. You can pay your account with PayPal, by credit card using Visa or MasterCard, or transferring money directly from your bank account.

Q.What if I need support?

A.If you have any questions, email customercare@ingrammicroservices.com. Our Customer Care team can assist you.

Q.What are your packaging options?

A.Within each warehouse, we offer different packaging items. It is best to check with the Customer Care team to see what packaging is supported.

Q.What if I want to use Shipwire with my online cart or existing inventory software?

A.No Problem, we already work with hundreds of online shopping carts and that number is growing every month. We also offer a number of developer tools through our Developer Network that allow you infinite customization possibilities.

Q.Who is behind Shipwire.com? Why should I trust you with my business?

A.We have over 10 years in the logistics business. View our about page see who we are and our promise to you.


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