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WooCommerce

WooCommerce fulfillment

Order fulfillment for online stores using WooCommerce is available with this integration, released by SkyVerge and supported by WooThemes, the developers behind WooCommerce.

Connection Information
Developer: SkyVerge
Support Contact: Submit ticket to WooCommerce
Status: Active
Notes: Clients actively using extension, no known issues
Integrated APIs
Inventory:
Order Entry
Shipping Rates
Tracking

 

Features

Order Entry integration – Orders are submitted to Shipwire from your store automatically via our Order Entry API, so when your online store gets an order it is transmitted automatically and Shipwire does the rest.

Order Tracking integration – Pull order confirmation and tracking information related to shipments, including partial fulfillments.

Shipping Rate integration – Obtain real-time shipping rates at any time during check-out. Based on the most cost-effective combination of warehouse, packaging, and carrier available.

Inventory Status integration – Query your inventory status globally, by region, or by warehouse. Find out when inventory will be next available for products that are out of stock.

Status notifications – Receive email notifications if an order fails to export or encounters an issue that prevents it from being fulfilled.

Integration support

Purchase the integration on WooThemes.

Support for the module is available at WooThemes Support.

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Our printable WooCommerce Case Study PDF guide explains one merchant’s decision to power their business with WooCommerce and Shipwire.

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Integration instructions

  1. Purchase and download the integration
  2. Follow the comprehensive Setup and Configuration instructions on the WooCommerce support page.
  3. We recommend that all clients follow the instructions given in the answer to the “Why are rates incorrect on the cart page sometimes?” in the FAQ below

 

Troubleshooting

If you are experiencing trouble with the module, be sure to check the changelog file to see if there is a newer version of the module that addresses your problem, and then upgrade the module.

FAQ

Q.Why are rates incorrect on the cart page sometimes?

A.When customers estimate shipping on the cart page, only the postal code is required. This can, on rare occasions, lead to inaccurate rates, as the actual rates are re-calculated at checkout once a full address is provided. For example, if the customer enters a commercial address on the checkout page, methods like “FedEx Home Delivery” will no longer be available. Similarly, if a PO Box is given on the checkout page, UPS and FedEx shipping options will no longer be available. You may disable the shipping calculator under WooCommerce > Settings > Shipping > Shipping Options if this becomes an issue. Uncheck “Enable the shipping calculator on the cart page” and check “Hide shipping costs until an address is entered”.

Q.How can I set the module to not show estimated delivery dates at checkout?

A.Under Settings -> Shipping, uncheck “Show Delivery Estimates”.

Q.Why are some shipping methods I would like my customers to see at checkout missing?

A.The most common issue is that the WooCommerce Shipwire extension is by default set up to not show shipping methods to customers that are not trackable or do not have delivery confirmation. If the method you were hoping they would see falls into one of those categories, please go to WooCommerce > Settings > Shipping > Shipwire, and uncheck both “Require delivery confirmation” and “Require tracking”.

Q.I am having another issue, where should I check first?

A.SkyVerge, the developer of the Shipwire integration, is actively providing bug fixes and updates. Please find your integration version number and view the changelog on the integration page to see what issues have been fixed since your version was released. You may find your issue listed and resolved by a newer version. If so, then upgrading to the latest version of the integration should solve your issue. If you are already running the latest version, please submit a ticket to WooCommerce for support.


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